Workplace Experience Manager, Bengaluru
Stripe · Posted Oct 8
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform used by millions of companies to accept payments, grow revenue, and accelerate new business opportunities. The Workplace Experience team creates and supports welcoming, comfortable, and intuitive work environments across 20+ global offices, overseeing facilities management, daily operations, programs, and culinary services. This role leads workplace operations, experiences, facilities, and programs at Stripe's Bengaluru office, partnering with an integrated facilities management provider and managing a significant employee transportation program.
What you will do
- Oversee workplace operations at your site(s), providing direction on all workplace services, including building operations, front of house, shipping & receiving, events support, and employee health and safety.
- Make sound, independent operational decisions by balancing business impact, risk, cost, and employee experience, seeking alignment when decisions create broader organizational impact or precedent.
- Lead, coach, and motivate a team of workplace services professionals, providing direction, coaching, and performance management to drive team excellence and continuous improvement.
- Build and maintain strong relationships with internal stakeholders, including senior leadership, department heads, and cross-functional teams.
- Develop a strong rapport with locally assigned Stripes.
- Own operational performance for your site by monitoring service levels and utilization, identifying trends, resolving root causes, and driving continuous improvement across workplace operations.
- Proactively anticipate business needs by understanding both local context and company priorities.
- Develop thoughtful, data-informed recommendations that help shape workplace programs and experiences while maintaining alignment with global standards.
- Hold workplace partners and service providers accountable for performance, ensuring contractual obligations, service levels, and operational standards are consistently achieved while driving continuous improvement.
- Work closely with our Finance & Strategy partner and IFM partner to develop and oversee the opex budget for all facilities, opex, fixed assets and events of the Bengaluru office.
- Work closely with the local site leadership team to activate the office by creating engagement, connection, and an inclusive environment.
- Craft relevant communications and documentation regarding Workplace policies and programs for Stripes.
- Ensure consistent execution of global workplace programs, standards, and policies at your site, as developed by our Food, Space Planning, and Programs teams, adapting implementation to local operational requirements while maintaining alignment with enterprise objectives.
- Support the Workplace team's goals by taking on ad hoc tasks and projects as they arise.
Skills used in this role
What the employer is looking for
- 7 years of experience in workplace/hospitality management in a fast-paced environment with a strong customer service orientation and an understanding of operational best practices
- Strong demonstrated ability in facilities management, vendor, and budget management
- Strength in building relationships with key internal partners to ensure efficiency and understanding on cross-functional projects
- Experience managing a team focused on customer service, hospitality, and operations, with the ability and desire to develop and coach your team
- Ability to synthesize operational data, stakeholder feedback, and business context into clear recommendations that support sound decision making.
- Outstanding written and verbal communication skills
- An innovative mindset with the ability to drive exceptional workplace services and operational improvements
Preferred qualifications
- Proficiency in Google Suite, Slack and Jira
- A clear willingness to take a hands-on approach and dive into the details
- Demonstrated ability to influence cross-functional partners and translate enterprise strategy into effective local execution.
- Ability to operate independently, digging into problems to understand the root cause and delivering scalable solutions
- The ability to thrive in a fast-paced workplace with rapidly changing priorities
- Adept at using and experimenting with provided AI tools for things like, identifying practical opportunities to automate routine work, generate operational insights from workplace data, and improve the experience for employees and visitors.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
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