Workforce Analyst
IBM · Posted Nov 7
Hybrid cloud, artificial intelligence, enterprise software, quantum computing, and IT consulting services
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About the role
IBM Enterprise Operations in Bangalore supports US-based clients with end-to-end HR analytics and reporting solutions. The team works across HR domains such as HR Operations, Talent Acquisition, Talent Management, and Learning & Development, using SAP SuccessFactors reporting and data visualization to support workforce planning and strategic talent initiatives. This Workforce Analyst role develops ad-hoc and scheduled reports, manages reporting requests, analyzes HR data, and builds scalable reporting solutions during US business hours.
What you will do
- Develop and deliver ad-hoc and scheduled reports for the Hire-to-Retire (H2R) lifecycle based on business requests, ensuring high-quality, timely outputs.
- Publish and monitor COE-defined workforce KPIs, ensuring accurate tracking of progress, performance trends, and measurable outcomes.
- Manage and triage reporting requests through the ServiceNow portal, evaluating request complexity and: Resolving standard requests using existing dashboards Developing new reports and analytical models Escalating complex requirements to COE with complete documentation and validation
- Engage with stakeholders and requesters to understand business requirements, clarify reporting needs, and translate them into meaningful data solutions.
- Leverage SAP SuccessFactors (SF) Story and Table reporting tools to design scalable, accurate, and insightful reports, demonstrating strong technical proficiency.
- Interpret business queries and perform detailed data analysis, ensuring alignment between business needs and reporting outputs.
- Consolidate, cleanse, and validate transactional HR data to ensure data accuracy, consistency, and readiness for reporting and analytics.
- Assess reporting complexity, standardize outputs, and communicate insights effectively to leaders, HRBPs, and other stakeholders.
- Identify opportunities for process improvement, automation, and reporting optimization, and implement robust and scalable reporting solutions.
- Provide analytical support for key HR and talent strategy initiatives, enabling data-driven decision-making.
- Demonstrate strong functional knowledge across core HR domains, including HR Operations (HR Ops), Talent Acquisition (TA), Talent Management (TM), Learning & Development (L&D)
- Continuously enhance expertise in HR analytics, SuccessFactors reporting tools, and workforce analytics practices to improve efficiency, reporting quality, and business impact.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in business, HR, Statistics, Economics, Data Science, or related field.
- Require experience in workforce analytics, HR reporting, or a similar role.
- Proficiency in data visualization tools (e.g., Power BI, Tableau).
- Experience with HRIS systems.
- Strong analytical, problem-solving, and communication abilities.
- Ability to work independently in a fast-paced, data-driven environment.
- Willingness to work in US shift hours (Night Shift IST).
- Familiarity with HR metrics and KPIs.
- Exposure to workforce planning or organizational design.
- Understanding of talent supply/demand forecasting models.
Benefits and support
- Compensation and benefits are detailed in the job posting
About IBM
International Business Machines Corporation (IBM) is a global technology and consulting company that provides hybrid cloud, artificial intelligence, and enterprise infrastructure solutions. Operating in over 175 countries, IBM helps businesses across industries modernize operations, secure data, and drive digital transformation through platforms like watsonx and Red Hat OpenShift. Founded over a century ago, the company remains a pioneer in high-performance computing, enterprise automation, and quantum technology.
- Industry
- Information Technology
- Company size
- 260,000+ employees
- Founded
- June 16, 1911
- Location
- Armonk, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $3.5B raised
- ·Post Ipo Debt$150M
Leadership
Chairman, President and Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President, Software and Chief Commercial Officer
Senior Vice President, IBM Consulting
Senior Vice President, Marketing and Communications
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