Vice President _ Fraud Ops
Barclays · Posted Oct 28
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays Fraud Operations protects customer identities and the bank from fraudulent activity on accounts across five functions: Fraud Detection, Fraud Investigation, Billing Disputes, Fraud Strategy and Deposit Fraud. The VP Fraud Ops role is responsible for daily operations, direct report performance, and process health against regulatory and Association requirements in a banking environment. The role is based in Pune or Noida and requires in-person leadership during US operational hours.
What you will do
- Mange daily staffing and workflow for Operations and ensure adherence to department quantity and quality standards.
- Proactively identify service delivery failures and escalate issue/impact to appropriate business owners.
- Meet regularly with managers and individual team members; coach them to meet and exceed their metrics.
- Utilize reporting and direct observation to keep them abreast of their performance towards those goals.
- Provide performance analysis to implement action plan strategies to improve overall performance.
- Be a resource for policy, procedure, and human resources questions/issues.
- Works in partnership with site leadership to ensure Fraud Operations team engagement and compliance with any site standards or objectives.
- Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.
- Management of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.
- Collaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.
- Management of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.
- Management and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.
- Compliance with all regulatory requirements and internal policies related to customer experience.
- Creation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.
- Management of attrition by working closely with HR in implementing retention initiatives for work force.
Skills used in this role
What the employer is looking for
- This role will be In Person Presence in US Timings of Approx. 6 PM to 4 AM IST.
- This is a largely work in office ( Pune Office ) “Leadership of the team & Real Time availability of the AVP for US Stake-holder interactions in US Timings”.
- This is not a Remote Work from Home Assignment as it requires in Person.
- Provision of Leadership in the Pune Office for the US Operations.
- Proven Credit Card / Debit card operations experience.
- Previous Fraud/Merchant Dispute Operations experience, preferred.
- Knowledge of credit card / Debit card regulations in US.
- Understanding of Fraud ops domain more specific to Chargeback process.
- Strong understanding of Risk and Control in a banking environment.
- People leadership experience of proven years with a highest span of 200+ HC for at least 5 yrs and above.
Preferred qualifications
- Attention to detail, understands importance of accuracy and responsiveness.
- Strong analytical and problem solving skills.
- Strong communication skills, both verbal and written.
- Results driven with a commitment to continuous process improvement and quality.
- Ability to multi-task and work under pressure
- Proficient in Microsoft applications.
- Superior interpersonal and leadership skills; proven ability to develop and motivate employees to meet and exceed performance standards.
- Able to work with others in a fast-paced, team environment and to interact effectively with all levels of management.
- Enthusiastic, customer solution focused.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
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Investing.com
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Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22