Vice President - Employee Conduct Lead
JPMorgan Chase · Posted Oct 17
Global banking, investment, credit card, mortgage, and asset management services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Compliance Conduct and Operational Risk organization ensures that customers, employees, and lines of business adhere to firm standards and required regulations. The department designs and operates processes supporting JPMorgan's Code of Conduct, including Personal Account Dealing, Licensing & Registration, and Employee Conduct requirements. This VP role leads a risk operations team, drives global alignment on processes and risk frameworks, and implements solutions leveraging large language models, NLP, and strategic technology platforms.
What you will do
- Maintain effective relationships with Advisory partners, ensuring that service levels and high levels of customer satisfaction are being met
- Monitor and evaluate program effectiveness, making necessary adjustments to achieve desired outcomes.
- Manage the day-to-day operations of the team, ensuring that key indicators of quality and capacity are being met
- Ensure that the team maintains an effective balance between adherence to Compliance Policies alongside ensuring a high level of service to our customers, the Firm’s covered employees
- Proactively manage operational risks by recognizing gaps in technology and processes, developing solutions, and escalating issues to senior management
- Oversee effective metrics reporting and data analytics, where insights can be obtained for improved efficiency and effectiveness
- Assess group-wide capacity to ensure the department can handle production volumes
- Hire, train, and manage staff, ensuring a positive and productive work environment.
- Provide guidance and mentorship to staff, fostering professional development and growth.
- Evaluate staff performance, providing regular feedback and coaching.
- Monitor changes in laws and regulations, making necessary adjustments to ensure compliance.
- Ensure that team is continually upskilling on relevant emerging technologies and tools and deploying solutions
Skills used in this role
What the employer is looking for
- Qualified graduate with minimum of 15 years of experience in Compliance Conduct and Operational Risk managing a team of 15 to 20 people
- Experience of at least 5 years in a similar role
- Experience in developing and implementing programs related to employee conduct or licensing and registrations.
- Experience in managing staff and budgets.
- Strong understanding of relevant laws, regulations, and policies.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work independently and as part of a team.
Preferred qualifications
- Demonstrated communication and diplomacy skills to work cross-organizationally to influence others, steer results/change and implement projects/processes
- Knowledge and experience of controls, employee compliance and conduct, as well as managing to stringent Regulatory requirements
- Must have the ability to manage multiple complex change initiatives and priorities across varying timelines concurrently
- Ability to assess controls and processes to leverage further opportunities for automation / technological advancement
- Possess proficiency with leveraging data for proactive solutions, problem solving, impact quantification, and reporting
- Demonstrated experience leading department based activities including team performance oversight, escalation assist, coaching, directing, and building a high-performance team culture
- Ability to attract and develop diverse talent as well as develop, motivate, and recognize employees
- Excellent written and verbal communication skills with diverse audiences, including ability to synthesize data into insights and influence through effective storytelling
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
Recent coverage
GuruFocus
JPMorgan Chase Reports Strong Q3 2026 Earnings with Focus on Dividend Sustainability2026-10-13
BigGo
JPMorgan Posts Record $15.3B Net Income as Equities Revenue Surges2026-10-13
JPMorgan Chase Newsroom
JPMorganChase Plans Dividend Increase and Has Authorized a New Common Share Repurchase Program2026-06-24
J.P. Morgan Press Release
JPMorganChase reports second-quarter 2026 net income of $21.2 billion2026-07-14