Trust and Privacy TPM, Devices & Services Trust, Privacy, and Accessibility
Amazon · Posted Nov 2
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Devices & Services Trust, Privacy and Accessibility (TPA) maintains and raises the trust bar for Amazon customers across 30+ Devices and Services, offering horizontal services and customer-facing controls that build trust, privacy, and accessibility into products. The Trust Incident & Crisis Management function runs an always-on operating model for high-severity, trust-impacting events, including detection, coordination, containment, and crisis response. This Technical Program Manager role manages incident response from intake to closure, acts as incident manager during active events, drives post-mortems and corrective actions, and partners with engineering, product, legal, and US-based incident leads across time zones.
What you will do
- Own the end-to-end response for assigned trust-impacting incidents by defining scope and success criteria, proactively identifying and mitigating risks across dependent teams, and driving each case to closure within SLA.
- Set up incident rooms for high-severity events; triage, classify, escalate, and coordinate response under pressure using established severity matrices.
- Partner with engineering and product stakeholders to understand system architecture, data flows, and design trade-offs, ensuring remediation meets scalability, performance, and operational standards.
- Drive root-cause analysis and post-mortems (correction-of-error), track corrective and preventative actions across Engineering and Product through to closure, and prepare incident narratives, escalation briefs, and status updates for leadership.
- Evaluate opportunities to apply generative artificial intelligence tools and process improvements to streamline detection and triage workflows, while mentoring peers and contributing to team hiring efforts.
Skills used in this role
What the employer is looking for
- Bachelor's degree in engineering, computer science or equivalent
- 3+ years of technical product or program management experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience with roadmap strategy and definition
Preferred qualifications
- 3+ years of working directly with engineering teams experience
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field
- Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization
- Experience in root cause analysis and error correction, identifying changes to procedures and systems to implement long-term fixes and avoid repeating issues
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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