Trust & Privacy Program Mgr., Devices & Services Trust, Privacy, and Accessibility (TPA)
Amazon · Posted Nov 2
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
Devices & Services Trust, Privacy and Accessibility (DSTPA) maintains and raises the trust bar for Amazon customers across 30+ Devices and Services through horizontal services and customer-facing capabilities. The Trust Review & Incident Management (TRIM) team builds technologies, programs, and services at Amazon scale to instill customer trust, meet evolving regulatory objectives, and help partners meet trust obligations. This Program Manager role owns high-impact cross-functional trust, privacy, and enablement programs, managing dependencies, risks, data insights, stakeholder alignment, and senior-leadership communication.
What you will do
- Own and drive end-to-end, high-impact programs: define scope, milestones, and success metrics, and translate goals into an executable roadmap with clear owners
- Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery
- Collaborate with Engineering, Product, Operations, Legal, and Privacy teams to ensure timely deliverables for key projects and initiatives
- Analyze data and dive deep into processes to derive business-critical insights for improving systems and workflows
- Write compelling business documents (narratives, status reports, escalation briefs) and drive outcomes for senior leadership
- Keep stakeholders aligned through clear written status and decision documents, and hold partner teams accountable to shared commitments
- Identify process improvements and opportunities to scale and automate, building a data-oriented culture within the team
- Communicate program status, risks, and blockers clearly and escalate as needed to keep delivery on track
Skills used in this role
What the employer is looking for
- Bachelor's degree
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience defining program requirements and using data and metrics to determine improvements
Preferred qualifications
- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
Recent coverage
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