Travel Counselor
American Express · Posted Oct 9
Banking, credit card, payment network, and travel services
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About the role
American Express is hiring for a Travel Counselor role.
What you will do
- The candidate is required to work on GDS, issue/reissue PNRs, issue refunds, air tickets, drive hotel & car invoices, ADM research etc. Should have sound knowledge of GDS – sabre, should be able read/articulate fare rules and fulfill the request
- Candidate will be required to action PNRs and ensure SLA adherence
- The incumbent shall ensure compliance with SLA and other internal guideline, policies related to the business area he/she will be part of
Skills used in this role
What the employer is looking for
- Should be able to read and interpret fare rules in GDS, fare sheets and apply the same while issuing/reissuing/refunding tickets/ADM research etc.
- Should have excellent understanding of travel business to ensure smooth day to day operations
- Candidate should be result oriented and should be able to resolve queries from market
- Should be a self-starter & quick learner with ability to multi-task
- Should be able to maintain excellent quality along with high productivity
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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