Transportation Representative, Relay Operations, Relay Operations
Amazon · Posted Oct 17
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
The Relay Operations team supports Amazon's last-mile delivery network, with L2 associates acting as the primary interface between Amazon and its delivery partners. Associates troubleshoot delivery partner issues, manage sensitive cases through the escalation matrix, and suggest process improvements. The role is a virtual, entry-level support position focused on prompt, professional service to customers and delivery partners.
What you will do
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Skills used in this role
What the employer is looking for
- Graduation in any specialization from a recognized university.
- Excellent communication skills (written and verbal).
- Ability to communicate correctly and clearly with all customers
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Work successfully in a team environment as well as independently
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
Preferred qualifications
- Logistics background and Experience in similar role
- Proficient in Excel
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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