Transactions Specialist
JPMorgan Chase · Posted Oct 5
Global banking, investment, credit card, mortgage, and asset management services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Operations team supports automated teller machine claims and exceptions for JPMorgan Chase. As a Senior ATM Claims & Exceptions Analyst, the role leads end-to-end investigations of complex ATM exceptions and customer claims, making sound, well-documented decisions that balance customer experience, loss mitigation, and regulatory compliance. The role also helps improve processes and consistency through mentoring and updates to procedures and job aids.
What you will do
- Lead investigations to resolve complex automated teller machine exceptions and out-of-balance conditions in line with internal guidelines and federal regulations.
- Review customer deposit, withdrawal, and payment claims and determine whether to confirm or reverse temporary credits.
- Verify customer transactions through detailed account analysis to identify root cause, confirm activity, and reduce fraud exposure.
- Direct accurate accounting adjustments to customer accounts or the General Ledger to keep records current and reconciled.
- Communicate investigation results and claim status clearly with customers and internal partners, meeting service level agreements.
- Prioritize and manage inventory using pending and aging guidelines to maintain service level agreement performance.
- Mentor co-workers by supporting daily work assignments and responding to assistance requests to strengthen team performance.
- Partner with team leadership and peers to update standard operating procedures and job aids to drive process improvements.
- Manage cases to prevent privacy incidents and ensure appropriate handling of sensitive customer information.
Skills used in this role
What the employer is looking for
- Demonstrated ability to investigate and resolve complex automated teller machine exceptions and out-of-balance conditions.
- Demonstrated decision-making capability in resolving customer claims involving deposits, withdrawals, and payments.
- Working knowledge of applicable federal regulations referenced for claims processing, including Regulation E and the regulation referenced as “Reg-CCC” in the role details.
- Ability to perform detailed account and transaction analysis to validate activity and identify exceptions and discrepancies.
- Ability to direct accurate accounting adjustments to customer accounts or the General Ledger and support reconciliation needs.
- Strong written and verbal communication skills to explain outcomes and statuses to customers and internal teams within service level agreements.
- Ability to manage workload and prioritize inventory using aging and pending guidelines.
- Ability to handle sensitive customer information in a manner that prevents privacy incidents and breaches.
Preferred qualifications
- Experience mentoring peers and supporting day-to-day work allocation in an operations environment.
- Exposure to AI-enabled business tools and willingness to adopt emerging technologies that support process improvement and operational excellence
- Experience contributing to updates for standard operating procedures and job aids to improve quality and consistency.
- Experience supporting loss mitigation and fraud risk reduction through investigative review and verification.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
Recent coverage
GuruFocus
JPMorgan Chase CEO Warns of AI Cybersecurity Risks as JPM Retains Top AI Bank Ranking2026-10-06
Zacks Investment Research
JPMorgan Chase & Co. (JPM) Reports Next Week: Wall Street Expects Earnings Growth2026-10-06
JPMorgan Chase Newsroom
Ford Motor Company, JPMorganChase, State of Michigan, Michigan Central and Newlab launch Michigan LIFT2026-09-29
JPMorgan Chase Newsroom
JPMorganChase expands DFW presence with new Collin County office2026-08-27
JPMorgan Chase Newsroom
JPMorganChase doubles down on housing, aiming to deploy $750 billion through 20352026-08-03