TM Credit & Collect-T2-II
American Express · Posted Nov 3
Banking, credit card, payment network, and travel services
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About the role
The Consumer & Small Business Credit team handles collections and account servicing for the Australia & New Zealand Consumer & Small Business segment. The role involves collections-related customer conversations and account management while adhering to credit policies, supporting appropriate customer outcomes, and minimising losses. Structured training and ongoing guidance are provided to support the new joiner.
What you will do
- Providing excellent customer service by addressing inquiries and concerns related to customer accounts.
- Managing collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.
- Assessing and understanding customers' financial situations to offer appropriate hardship solutions.
- Monitoring and managing assigned accounts to ensure accurate records and timely action.
- Ensuring all collection activities are documented accurately and thoroughly in the company's systems.
- Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
Skills used in this role
What the employer is looking for
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to new software and systems.
Preferred qualifications
- Strong communication and negotiation skills.
- Empathetic and patient approach when dealing with customers in financial distress.
- Ability to handle difficult conversations and remain calm under pressure.
Benefits and support
- Compensation and benefits are detailed in the job posting
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Investing.com
AmEx lifts 2026 profit forecast, plans to cut 5% of workforce2026-10-23
Associated Press
American Express profits rise; company plans to cut workforce by 5%, or about 3,500 employees2026-10-24
MarketScreener
American Express raises 2026 profit forecast as affluent customers keep spending2026-10-23
GuruFocus
American Express Co (AXP) Q3 2026 Earnings Call Highlights: Record $20.1 Billion Revenue2026-10-24