Teller & Customer Service Advisor
Barclays · Posted Nov 2
Banking, credit card, corporate, investment banking, and wealth management services
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About the role
Barclays is a global financial services organisation, and this role sits within its branch banking operations in New Delhi. The position focuses on processing RTGS/NEFT transactions, demand drafts and pay orders, handling daily cash and cheque processing, and supporting customers with account enquiries and banking products. The advisor also performs KYC/AML verification and escalation of customer issues while complying with bank policies and regulatory requirements.
What you will do
- Process a high volume of RTGS/NEFT transactions, DDs and POs.
- Handle daily cash transactions, including cash deposits, withdrawals, transfers and payments.
- Process cheques, drafts and other banking instruments, ensuring accuracy in cash handling and end-of-day cash balancing.
- Assist customers with account enquiries, balance information and transaction details.
- Provide guidance on banking products and services, and resolve customer issues or escalate them to the appropriate department when necessary.
- Support account opening, documentation verification and customer service requests.
- Follow all bank policies, procedures and regulatory guidelines.
- Perform customer identification and verification in line with KYC/AML requirements.
- Report suspicious transactions or discrepancies.
- Provision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.
- Collaboration with teams across the bank to align, promote, and integrate customer care initiatives.
- Management and maintenance of customer records and documentation to ensure accuracy.
- Participation in training and development initiatives to improve customer skills, knowledge, and services.
- Identification of industry trends and developments related to customer service to implement best practice in customer care.
- Execution of escalation requests to the relevant team or senior management as required in a timely manner.
- Execution of customer service activities through various communication channels including chat, email, and phone.
Skills used in this role
What the employer is looking for
- Be positive, self-motivated and able to use your initiative to achieve both personal and professional goals.
- Have the ability to clearly communicate complex information, both verbally and in writing.
- Possess strong problem-solving skills with a rational approach.
- Be able to prioritise, organise and multitask effectively.
- Be adaptable and comfortable working under pressure while managing a heavy workload.
- Have strong communication and relationship-building skills.
- Graduate in any field.
- Experience working in a banking operations environment.
Preferred qualifications
- Knowledge of MS Excel, Outlook and Word.
- Sound knowledge of banking processes and banking applications.
- Good written and verbal communication skills.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Barclays
Barclays is a British multinational universal bank that provides consumer, corporate, and investment banking, as well as wealth management services. Tracing its origins back to 1690 in London, the institution operates globally to serve millions of retail and institutional clients. The bank leverages cutting-edge technology and digital platforms to drive operational efficiency across its international network.
- Industry
- Banking
- Company size
- 93000+ employees
- Founded
- 1690
- Location
- London, United Kingdom
- Funding stage
- Public Company
Leadership
Group Chief Executive
Group Finance Director
Group Chief Operating Officer
Recent coverage
The Guardian
Barclays to cut 5,000 jobs as AI replaces roles2026-10-22
Investing.com
Barclays Q3 2026 slides show mixed results, on track for targets2026-10-22
Euronews
Barclays cuts 5,000 jobs as net profit grows 13% in Q32026-10-22