Technology Support Lead
JPMorgan Chase · Posted Oct 5
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Environment Experience team within Consumer & Community Banking is responsible for the operational stability, availability, and performance of the firm's pre-production services. The role leads teams of technologists providing end-to-end application and infrastructure service delivery, using observability and monitoring tools alongside enterprise-authorized AI capabilities. This lead position focuses on incident, problem, and change management, monitoring pre-production environments, and driving remediation and service restoration across full stack technology systems and public cloud.
What you will do
- Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
- Creating Dashboard and Providing End to End Observability Solution with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
- Leads team adoption of enterprise-authorized AI capabilities within the work environment to improve incident triage speed and consistency (e.g., synthesizing operational signals into prioritized actions), with human-in-the-loop validation and appropriate handling of sensitive data.
- Execute policies and procedures that ensure operational stability and availability and lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Monitor pre-production environments for anomalies, address issues, drive evolution of utilization of standard observability tools, and escalate and communicate issues and solutions to business and technology stakeholders through incident resolution and service restoration
- Applies reuse-first, AI-assisted practices across incident/problem/change routines to identify recurring interruption patterns and validate remediation actions aligned to resiliency and security expectations.
Skills used in this role
What the employer is looking for
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production operations workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and ensuring outcomes align to operational, security, and auditability expectations.
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Proficient in observability and monitoring tools and techniques
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications
- Experience to AWS Technology like EC2, ECS, EKS, Lambda, ALB,NLB, S3
- Creating Dashboard with help of Chase approved tool like Splunk , Dynatrace, Grafana etc.
- Experience to Python OR any Programming Language
- Experience of automating repetitive task with help of using MCP, and AI tools is a Plus
- Troubleshooting experience in Micro-service Environment
- Leading a P2 Bridge with Multiple Stakeholders towards resolution
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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