Technology Support III
JPMorgan Chase · Posted Nov 3
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Corporate Technology team ensures the operational stability, availability, and performance of the firm's production application flows across internally and externally developed systems. The role sits in a large-scale technology environment spanning on-premises and public cloud infrastructure, with emphasis on observability, monitoring, and ITIL-based incident, problem, and change management. As a Technology Support III team member, you will troubleshoot, maintain, escalate, and resolve production service interruptions while applying enterprise-authorized AI capabilities to accelerate triage and trend analysis.
What you will do
- Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Skills used in this role
What the employer is looking for
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services (NAMR/APAC – India/ LATAM/Hong Kong)
- Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience (EMEA/LATAM-Brazil)
- Singapore: follow local country guidance
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications
- Hands-on with AWS Operations.
- Good Understanding of SLA/SLI/SLO.
- Good use of logs and Monitoring /Dashboard(Eg:- Splunk, CloudWatch, Grafana).
- Good to have SRE Skills on Automations.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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