Technology Support III
JPMorgan Chase · Posted Oct 21
Global banking, investment, credit card, mortgage, and asset management services
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About the role
The Commercial & Investment Bank team at JPMorgan Chase is responsible for the operational stability, availability, and performance of its production application flows. The role sits in technology support, working with observability tooling, public cloud (AWS) infrastructure, automation, and AI-assisted incident triage across internally and externally developed systems. This Technology Support III position troubleshoots and resolves production service interruptions, builds monitoring dashboards and automation to reduce toil, and partners with Software Engineering and Product teams on stability enhancements.
What you will do
- Provide client services by monitoring and responding client inquiries and requests.
- Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
- Monitor production environments deployed on OnPrem and AWS for anomalies and address issues utilizing standard observability tools.
- Create proactive event management through observability and developing automation to minimize toil.
- Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability.
- Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.
- Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.
- Participate in public cloud infrastructure management and cost optimization and ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.
Skills used in this role
What the employer is looking for
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in supporting public cloud-based applications.
- Experience in building tools using AI.
- Knowledge in automating daily support operations using scripting and tooling.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos.
- Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).
- Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Possess a continuous improvement mindset with ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
Preferred qualifications
- Experience in AI tools like Copilot or Claude code.
- Familiarity with ITIL support methodologies and concepts.
- Experience/knowledge of working in a DevOps/SRE model would be an advantage.
- Knowledge of Investment banking domain including Fixed Income products.
Benefits and support
- Compensation and benefits are detailed in the job posting
About JPMorgan Chase
JPMorgan Chase & Co. is one of the oldest, largest, and most diversified financial services institutions in the world. Operating globally through the J.P. Morgan and Chase brands, the firm provides a comprehensive range of financial solutions including investment banking, consumer and commercial banking, transaction processing, and asset management. Serving millions of consumers and many of the world's most prominent corporate, institutional, and government clients, the company combines deep market expertise with extensive technological investments.
- Industry
- Banking
- Company size
- 320000+ employees
- Founded
- 1799
- Location
- New York, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Operating Officer
Global Chief Information Officer
CEO, Asset & Wealth Management
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