Technical Support Engineering- SHA
Microsoft · Posted Nov 2
Software, cloud computing, artificial intelligence, and hardware services
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About the role
MCAPS-Core unites product, engineering, marketing, sales, customer success, and partners to accelerate customer outcomes, and the Customer Service & Support (CSS) organization delivers AI-powered support experiences. The team helps consumers, businesses, and partners resolve issues securely and prevent future problems. This role investigates and solves customer technical issues, collaborates across teams using troubleshooting tools, participates in readiness, and contributes to product/process improvements.
What you will do
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
- Required Experience File Storage
- User Accounts and Access Control
- Event Logs and Auditing
- Performance, Resource Monitor
- Networking (TCP, IP)
- Experience in one or more of these areas desirable
- Failover Clustering
- Resilient Storage technology (clustering, storage spaces)
- Server management tools
- Hyper-V management and VM deployment
- Network Tracing and analysis
- Network Virtualisation (Hyper-V, SDN)
- Troubleshooting performance issues using PerfMon and other tools
- Azure fundamentals with experience in resource deployment using ARM templates, bicep. etc
Skills used in this role
What the employer is looking for
- Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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