Technical Support Engineering - Directory Services
Microsoft · Posted Oct 16
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The Customer Service & Support (CSS) organization within MCAPS-Core at Microsoft builds trust and confidence by delivering a seamless, AI-powered support experience that helps consumers, businesses, and partners resolve issues quickly and securely. The team covers Microsoft's support and directory services technologies, including Active Directory, Group Policy, DNS, and Windows Server administration. As a Technical Support Engineer, this role owns, investigates, and solves customer technical issues while developing technical and professional proficiency through training and readiness.
What you will do
- Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Skills used in this role
What the employer is looking for
- Strong Experience in Active Directory Services.
- Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
- MCSE certification
- Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
- 5+ years of experience in administering Microsoft® Windows Server
- Good English Communication Skills - Spoken and Written (including technical writing)
- Strong Troubleshooting and problem solving skills
- Excellent customer Service skills and effective learning skills
- Trouble shooting and problem solving skills
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
- Language Qualification English Language: fluent in reading, writing and speaking.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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