Technical Support Engineering Dev Dev
Microsoft · Posted Nov 5
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The Customer Service & Support (CSS) organization within MCAPS-Core delivers a seamless support experience powered by Microsoft AI technology, helping consumers, businesses, and partners resolve issues quickly and securely. The team focuses on preventing future problems and helping customers get more from their Microsoft investment. As a Senior Technical Support Engineer, the role owns, troubleshoots, and solves complex customer technical issues.
What you will do
- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products, and manage relationships with those customers. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
- Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
- Be flexible to work in different shifts which would span across EMEA/India business hrs.
- Use trace analysis, source code, and other sophisticated debugging tools to analyse problems and develop solutions to meet customer needs; may involve writing code.
- Acquire & coordinate resources from other groups as needed to resolve customer issues.
- Manage political issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved.
- Share knowledge with other engineers and develop customer solutions efficiently.
- Ability to report bugs and supportability concerns along with customer suggestions to the product teams.
Skills used in this role
What the employer is looking for
- NET Framework & ASP.NET – Hands-on experience with .NET applications, debugging, and development.
- WebAPI & REST – Experience designing, consuming, and troubleshooting APIs.
- IIS & Web Hosting – Experience with web application deployment and configurations.
- Networking Fundamentals – Knowledge of HTTP, TCP/IP, SSL/TLS, firewalls, and proxies.
- Visual Studio & Debugging Tools – Familiarity with debugging .NET applications.
- Familiar with fundamentals of Cloud Computing and Windows Azure Technologies
- Familiar with Networking concepts and fundamentals
- Customer-Centric Mindset – Passion for helping customers and providing high-quality support.
- Strong Troubleshooting Skills – Ability to diagnose and resolve complex technical issues.
- Collaboration & Teamwork – Ability to work effectively with global teams and escalate when needed.
Preferred qualifications
- Programming knowledge in Java, Node.js, Python, PHP, or Ruby.
- Understanding of JavaScript Object Notation (JSON) and YAML.
- Experience with API security best practices and authentication mechanisms.
- Familiarity with containerized environments (Docker, Kubernetes) and API Gateways.
- Ability to work with network traces (Wireshark, Fiddler, etc.).
- Azure Services – Exposure to Azure services such as Application Gateway, APIM, App Services, and Virtual Networks.
- The ability to read and analyse network traces
- It is desirable to have AZ 900/AI 900 certification.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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