Technical Support Engineering
Microsoft · Posted Oct 14
Software, cloud computing, artificial intelligence, and hardware services
Get a personal compatibility score
Add a resume for personal matches
About the role
MCAPS-Core unites product, engineering, marketing, sales, customer success, and partners around a common customer mission to accelerate customer outcomes and business growth. Within MCAPS-Core, the Customer Service & Support (CSS) organization delivers a seamless, AI-powered support experience so consumers, businesses, and partners can resolve issues quickly and securely. This role owns the investigation and resolution of customer technical issues across Windows client and server technologies, contributes to product and process improvement, and builds technical proficiency through training and readiness.
What you will do
- Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Skills used in this role
What the employer is looking for
- Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience
- English Language: fluent in reading, writing and speaking.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Preferred qualifications
- Minimum 5+ Experience in one or more of these areas desirable:
- Automated installation of Windows
- User Profile management
- Windows Update management
- Kerberos and delegation
- Bitlocker administration
- Windows Shell configuration and management
- Windows Activation, Licensing
- Remote Desktop Services configuration and management
- Clustering
- Printing configuration and management
- Resilient Storage technology (clustering, storage spaces)
- Server management tools
- Hyper-V management and VM deployment
- Application installation and management
- Windows backup and VSS
- PowerShell scripting
- Active Directory topology and management
- Network Tracing and analysis
- Public Key Infrastructure (PKI) deployment, management
- Remote File Systems (SMB)
- Group Policy management
- DNS deployment, management
- Troubleshooting hangs and crashes in Windows
- Network Virtualisation (Hyper-V, SDN)
- Troubleshooting performance issues using PerfMon and other tools
- Strong Experience in following technologies:
- Installation configuring / OS Upgradation & troubleshooting Windows 2008, Windows 10, Windows 2012 and Windows 2016 in standalone and server environment.
- OS installation setup phases.
- Windows patching / Windows servicing - "windows update" - Troubleshooting patching issues manually & via windows update, plus point if candidate knows CBS architecture & components.
- Windows activation - understanding and troubleshooting windows activation client/server and KMS (Key management service) - setup / configuration and troubleshooting as well.
- Bitlocker / MBAM - Basic knowledge of Bitlocker i.e. how does it work, command line parameters and troubleshooting Bitlocker issues. MBAM basic knowledge on setup and configuration, troubleshooting issues in MBAM.
- MDT / WDS - Basic knowledge on MDT / WDS it's functionality and troubleshooting scenarios.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
Recent coverage
GeekWire
Microsoft makes 'biggest bet yet' on its own silicon, unveils new AI chip to reduce reliance on Nvidia2026-10-12
Krebs on Security
Microsoft Patches More Than 1,400 Security Flaws in Massive October Update2026-10-13
Microsoft News
Introducing the new Copilot with Home, Code and Autopilot2026-09-25
Microsoft Azure Blog
Microsoft expands Azure AI and HPC infrastructure with AMD2026-07-20