Technical Support Engineering App Services Dev
Microsoft · Posted Nov 5
Software, cloud computing, artificial intelligence, and hardware services
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About the role
The Customer Service & Support (CSS) organization within MCAPS-Core builds trust and confidence for Microsoft customers and partners by delivering a seamless, AI-powered support experience. The team provides frontline technical support across Microsoft's cloud platform, helping business customers resolve issues quickly and securely. As a Senior Technical Support Engineer, you will own, troubleshoot, and resolve complex Azure App Services customer issues while contributing to troubleshooting guides, self-help assets, and cross-team technical collaboration.
What you will do
- Responsible for the customer support experience with Microsoft
- Own, troubleshooting and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
- Identify cases that require escalation (either technically or strategically)
- Create and maintain incident management requests to product group or engineering group
- Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
- Provide ramp activities, knowledge sharing, technical coaching and mentoring
- Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
- Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
- Improve existing and develop new troubleshooting workflows and troubleshooting guides (TSG)
- Technical interviews for new hires
- Interface with Accounts team to maintain good customer relations
- Readiness content - identify need for and/or create content
Skills used in this role
What the employer is looking for
- Foundational experience in customer support or software development in at least three of the following: Azure App Services, Azure Functions, Web Apps on Windows or Linux, Docker-based deployments, or IIS-based hosting.
- Hands-on troubleshooting experience on Windows or Linux web applications, including deployment, startup, and availability issues.
- Proficiency in application development and debugging with at least one of the following: .NET Core, ASP.NET, Java, Node.js, Python, PHP, or Ruby. Familiarity with CMS platforms like WordPress, Joomla, or Drupal is a plus.
- Basic understanding of web standards and front-end technologies, including HTML, CSS, JavaScript.
- Solid grasp of core programming concepts like call stacks, threading, exceptions, memory usage, and performance bottlenecks.
- Proven ability to analyze logs, telemetry, and diagnostic tools to identify root causes of issues and resolve them effectively.
- Familiar with networking fundamentals, HTTP/S protocols, DNS resolution, and basic firewall concepts.
- Exposure to tools like Fiddler, Wireshark, or Network Monitor for HTTP and network traffic inspection.
- Demonstrated eagerness to learn, adapt, and grow technical depth in the cloud ecosystem.
- It is desirable to have AZ 900/AI 900 certification.
- Three years of prior product/technical support customer facing experience.
- Two years of proven experience working with Azure App Services customers.
- Good technical proficiency and skills in troubleshooting Azure App Services issues.
Preferred qualifications
- Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
- The ideal candidate will have demonstrated experience in leading technical initiatives, collaborating with peers, contributing to team-level impact and led by example.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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