Technical Support Engineer - UEX
Microsoft · Posted Oct 14
Software, cloud computing, artificial intelligence, and hardware services
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About the role
MCAPS-Core unites product, engineering, marketing, sales, customer success, and partners around a common customer mission to help customers realize value faster and turn innovation into measurable business impact. Within MCAPS-Core, the Customer Service & Support (CSS) organization delivers a seamless, AI-powered support experience so consumers, businesses, and partners can resolve issues quickly and securely. This Technical Support Engineer role owns, investigates, and resolves customer technical issues across virtual desktop and remote desktop technologies, contributes to product and process improvement, and builds readiness within peer communities.
What you will do
- Response and Resolution: You own, investigate and solve customer technical issues. You collaborate within and across teams, leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
Skills used in this role
What the employer is looking for
- 3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field and Strong experience in below technologies:-Remote Desktop Services configuration and management
- VMware
- Exposure to Citrix
- Printing: Configuration and management
- Knowledge on WMI, PowerShell, Dcom
- User Profile management
- Application installation and management
- Windows Virtual desktop (WVD)
- FSLogix
- English Language: fluent in reading, writing and speaking.
- Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Microsoft
Microsoft Corporation is a multinational technology company that develops, licenses, and supports a wide range of software products, services, and hardware devices. Best known for its Windows operating systems, Microsoft 365 productivity suite, and Xbox gaming consoles, the company has expanded heavily into enterprise cloud computing via Azure and advanced artificial intelligence solutions. As one of the world's most valuable public enterprises, it empowers individuals and businesses globally through innovative digital transformation.
- Industry
- Software
- Company size
- 228,000+ employees
- Founded
- April 4, 1975
- Location
- Redmond, Washington, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Vice Chair and President
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