Technical Support Engineer (Bengaluru, India)
Figma · Posted Oct 23
Collaborative interface design, prototyping, coding, and whiteboarding platform
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About the role
Figma is growing its Customer Support team to help make design accessible to all, supporting a platform where teams brainstorm, prototype, translate designs into code, and iterate with AI. As a Technical Support Engineer, you'll diagnose and resolve complex product issues at scale, lead root cause analysis, and partner with Engineering and Product to improve reliability and customer experience. As a founding member of the Bangalore team, you'll help establish quality standards and workflows while supporting customers via chat, email, video calls, and social channels.
What you will do
- Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues
- Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems
- Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear, proactive communication to improve customer satisfaction
- Contribute to social support efforts by engaging with customers and users on social media and community platforms
- Adapt to supporting customers across multiple products, including assisting with billing and account management issues as needed. Maintain schedule flexibility, including occasional weekend or holiday coverage, to support customers globally
- Recommend and implement improvements to debugging workflows, tooling, and support operations
- Collaborate cross-functionally to create internal documentation, training materials, and scalable knowledge systems
- Act as the voice of the customer by identifying trends and communicating insights to our Product and Engineering teams to advocate for bug fixes, tooling and process improvements, and feature enhancements
Skills used in this role
What the employer is looking for
- 2+ years of experience in Technical Support, Support Engineering, or QA within a SaaS environment
- Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations
- Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React
- Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills
- Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement
Preferred qualifications
- Experience working with design tools like Figma, Adobe Suite, Sketch, Framer
Benefits and support
- Compensation and benefits are detailed in the job posting
About Figma
Figma is a cloud-based collaborative interface design and digital whiteboard platform that enables teams to build digital products together. The platform integrates vector editing, prototyping, coding tools, and generative AI agents to support workflows from initial ideation to production deployment.
- Industry
- Software
- Company size
- 1800+ employees
- Founded
- 2012
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $749M raised
- 2024-05-15Series F$416M
Leadership
Co-Founder, CEO & Chairman
Chief Financial Officer & Treasurer
Chief Design Officer
Chief People Officer
Chief Marketing Officer
Recent coverage
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