Technical Support Engineer
New Relic · Posted Nov 4
Cloud-based application performance monitoring, telemetry analytics, and intelligent observability services
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About the role
New Relic builds an observability platform that provides insight into complex systems for companies in an AI-first world. The Technical Support Engineer role involves collaborating across teams to resolve complex customer technical problems, supporting installation, configuration, and data exploration requests, and working with software engineering to resolve advanced issues. The role also advocates customer feedback to the Product Organization.
What you will do
- Collaborate across teams to assist in solving complex technical customer problems across our product suite
- Strong analytical and technical troubleshooting skills
- Impeccable customer service skills and display genuine empathy towards customers.
- Work closely with our software engineering teams to resolve advanced customer issues.
- Support New Relic customers by resolving various installation, configuration, and data exploration requests.
- Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
- Advance your skills through additional training and exposure to other features and capabilities of our Products
Skills used in this role
Preferred qualifications
- Experience with other IaaS platforms such as Azure, GCP, etc.
- AWS, GCP, Azure Cloud Certified or CKA certified.
- Experience in Network, System, Database Administration.
- Experience in a DevOps environment, Software Engineering role or Technical Support role.
- Experience with New Relic products
- Being comfortable analyzing and interpreting system/application logs
Benefits and support
- Flexible work arrangements (office-based, remote, or hybrid)
About New Relic
New Relic is an intelligent observability company that provides a cloud-based platform for monitoring, debugging, and optimizing software applications and infrastructure. Its platform helps developers, engineers, and enterprise leaders track real-time telemetry data to reduce system downtime and accelerate incident resolution. Formerly a publicly traded company, New Relic was acquired by private equity firms Francisco Partners and TPG in late 2023.
- Industry
- SaaS
- Company size
- 2500-5000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Private Equity-Backed
Funding
Private Equity-Backed · $6.88B raised
- 2023-11-09Private Equity Buyout$6.5B
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Revenue Officer
Chief Product Officer
Chief Marketing Officer
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