Technical Support Engineer
NetApp · Posted Oct 27
Hybrid cloud data services, enterprise storage, and cloud operations solutions
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About the role
NetApp provides enterprise storage and data management offerings, including an enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure. The Sales, Support & Services (S3) Academy is a two-year global development program designed to build technical leaders and customer support professionals. In this Technical Support Engineer role, you will troubleshoot hardware and software issues, analyze system logs, identify root causes, and work with customers and internal teams on NetApp's storage, data management, and cloud offerings.
What you will do
- As a Technical Support Engineer, you will participate in a structured learning program while providing world-class technical support to NetApp customers, partners, and field teams.
- In this role, you will troubleshoot hardware and software issues, analyze system logs, identify root causes, and deliver effective solutions across NetApp's storage, data management, and cloud offerings.
- You will work closely with customers and internal teams to ensure timely issue resolution while continuously developing your technical expertise in enterprise storage, networking, operating systems, cloud technologies, and virtualization.
Skills used in this role
What the employer is looking for
- Strong verbal and written communication skills with a customer-centric approach.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to diagnose technical issues and drive resolution in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively within cross-functional teams.
- Ability to manage multiple priorities and customer cases simultaneously.
- Self-motivated with a strong desire to learn emerging technologies and industry trends.
- Ability to document technical findings, solutions, and knowledge articles clearly and accurately.
- Basic knowledge in two or more of the following areas:
- Computer Hardware and Software
- Storage Technologies
- RAID
- Networking
- NAS/SAN Technologies
- Authentication and Security
- Encryption
- Cloud Platforms (AWS, Azure, GCP)
- Virtualization Technologies
- Performance Analysis and Infrastructure Optimization
- Windows Operating Systems
- Linux/Unix Operating Systems
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- 0-3 years of relevant industry experience.
- Recent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply.
Benefits and support
- Compensation and benefits are detailed in the job posting
About NetApp
NetApp, Inc. is an American data infrastructure and data management company that provides unified data storage, integrated data services, and hybrid multi-cloud operations solutions to enterprise customers. Founded in 1992, the company empowers global enterprises to manage applications and data seamlessly across on-premises environments and major public clouds. NetApp specializes in intelligent data infrastructure, cyber resilience, and AI-driven data optimization.
- Industry
- Cloud Computing
- Company size
- 11700 employees
- Founded
- 1992
- Location
- San Jose, California, USA
- Funding stage
- Public Company
Funding
Public Company
Leadership
Chief Executive Officer
Executive Vice President and Chief Financial Officer
Executive Vice President and Chief Product Officer
President
Chief Technology Officer
Recent coverage
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NetApp Named a Leader in the 2026 Gartner Magic Quadrant for Enterprise Storage Platforms2026-08-26