Technical Support Engineer
Chargebee · Posted Oct 7
Subscription management, recurring billing, and revenue growth infrastructure services
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About the role
Chargebee provides billing and monetization solutions that help businesses with recurring revenue models streamline revenue and finance operations, capture actionable insights, and drive growth. The Product Support team helps customers succeed after go-live by troubleshooting complex billing and subscription workflows, debugging API and integration issues, and partnering with Product and Engineering to improve reliability and reduce repeat tickets. This role owns complex customer issues end-to-end across Chargebee's product, APIs, and integrations, reproducing problems, identifying root causes, and driving resolution, while turning support patterns into better self-serve content and product feedback.
What you will do
- Build deep product and API expertise to deliver advanced technical support across email, chat, and calls.
- Own and drive complex issues end-to-end by reproducing problems, troubleshooting systematically, and coordinating internal teams when needed to reach a confirmed resolution.
- Provide consultative support by understanding customer workflows and guiding best-practice configuration and integration choices.
- Troubleshoot customer API usage and integrations, including payload analysis and debugging in a test environment.
- Support integrations across CRM systems (HubSpot, Salesforce), finance platforms (NetSuite, Xero, Intacct), and payment gateways (Adyen, Authorize.net, Stripe).
- Identify recurring pain points and trends, and convert them into actionable feedback for Product and Engineering to improve the product and supportability.
- Create and improve self-serve content such as knowledge base articles, troubleshooting guides, and runbooks to reduce repeat tickets.
- Improve team efficiency through better workflows, tooling, and process improvements, while supporting customers 24/7 through rotational shifts.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Computer Science or equivalent practical experience
- 3+ years supporting a SaaS product in a customer-facing role, with strong debugging and problem-solving skills and a structured troubleshooting approach.
- Clear, polished communication with strong attention to detail and accuracy.
- Hands-on experience with APIs, HTTP fundamentals, and tools like Postman
- Working knowledge of JavaScript, and comfort reading code and API payloads
- Experience supporting or integrating with at least one ecosystem tool such as Salesforce, HubSpot, NetSuite, Xero, Intacct, QuickBooks, or similar platforms
- Familiarity with subscription billing concepts such as plans, coupons, invoices, taxes, and payment workflows
- Willingness to work rotational shifts
Preferred qualifications
- Experience troubleshooting high-scale APIs and complex integrations across multiple systems
- Strong grasp of advanced billing and revenue workflows such as proration, credits, refunds, dunning, and revenue recognition basics
- Familiarity with payment gateways and payment troubleshooting (for example Stripe, Adyen, Authorize.net), including webhooks and failure analysis
- Comfort with SQL and log analysis to trace issues end-to-end
- Strong documentation instincts, including writing KB articles and internal troubleshooting guides
Benefits and support
- Health & Wellness: Robust coverage and access to programs to support your physical and mental well-being.
- Financial Security: Initiatives to help you build long-term financial stability.
- Work-Life Balance: Flexible options and resources to help you thrive both professionally and personally.
About Chargebee
Chargebee is a subscription management and recurring billing platform that automates revenue operations, invoicing, payments, and compliance for high-growth businesses. Its platform helps enterprises manage complex subscription lifecycles, usage-based pricing, and global tax configurations. Trusted by thousands of global innovators, Chargebee streamlines financial workflows from early-stage operations to multi-year enterprise contracts.
- Industry
- SaaS
- Company size
- 1000-5000 employees
- Founded
- 2011
- Location
- San Francisco, California, USA
- Funding stage
- Series H
Funding
Series H · $475M raised
- 2024-03-08Series H$5M
- 2022-02-01Series H$250M
- 2021-04-01Series G$125M
- 2020-10-01Series F$55M
- 2019-08-01Series D$14M
- 2018-03-01Series C$18M
Leadership
CEO & Co-Founder
CPO & Co-Founder
CTO & Co-Founder
Chief Financial Officer
Recent coverage
GlobeNewswire
Chargebee Named a Leader in 2026 Gartner® Magic Quadrant™ for Recurring Billing Applications for the Third Consecutive Year2026-08-17
Chargebee News
Chargebee and Twikey Partner to Connect Billing Directly With Bank Payments2026-07-15
Chargebee News
Agicap Selects Chargebee to Power Its Next Phase of Global Growth2026-03-10
Chargebee News
Chargebee Acquires Inai to Supercharge AI-Powered Payments Intelligence2025-09-15