Technical Success Manager (North America Region - EST Shift)
JFrog · Posted Oct 15
Universal DevOps, security, artifact management, and software supply chain platform services
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About the role
JFrog provides an end-to-end software supply chain platform that gives organizations complete visibility, security, and control for automating the delivery of trusted releases from code to production, serving over 7,500 customers including many Fortune 100 companies. The Technical Success Manager role focuses on customers' continuous interactions with JFrog, driving adoption and rollout plans for the JFrog Platform, monitoring customer health, and working with Solution Engineering, Professional Services, and Sales to ensure renewals and upsells happen on time. The position is based in Bangalore (Bellandur) on a hybrid model with 3 days/week in office.
What you will do
- Focus on the customer’s continuous interactions with JFrog, the customer’s lifetime value and the associated NPS/CSAT scores.
- Assist our customers in creating an adoption/rollout plan to ensure they are confident in successfully socializing and embedding the JFrog Platform
- Provide Service to JFrog Sales team by focusing on customers’ strategy, and to make sure JFrog platform helps customers achieve their goals, enabling the JFrog Sales account manager to be there when customers need them and to get renewals, upsells done on time.
- To formulate and deliver projects by collaborating with JFrog customers based on agreed upon timelines
- Work with the Solution engineering and Professional Services team to ensure all customers complete their projects timely and successfully
- Focus on NPS/CSAT and Customer Lifetime Value .
- Monitor the customer health and their perception of JFrog brand by becoming a Platform Health Expert.
- Be first point of escalation
- Develop full understanding of JFrog platform
Skills used in this role
What the employer is looking for
- 12+ years of professional experience preferably in customer success management, relationship management, delivery management, consulting or enterprise delivery
- 3+ years of experience is Software industry preferably in SaaS companies
- Ability to effectively liaise with customers and regional teams/leadership.
- Ability to effectively present technical presentations
- Flexibility in working hours to accommodate our global presence
- Prior hands on experience in Linux CLI hands on experience
- Rest API experience will be an advantage
- Docker / Kubernetes experience is good to have
Benefits and support
- office transport
- shift allowance
About JFrog
JFrog provides a universal software supply chain platform that empowers organizations to build, track, secure, and distribute software updates and AI assets seamlessly. Best known as the creators of JFrog Artifactory, the company integrates DevOps, security, and governance into a single automated source of truth. Its comprehensive solutions help engineering teams worldwide accelerate release cycles while mitigating compliance and security risks.
- Industry
- DevOps
- Company size
- 1001-5000 employees
- Founded
- 2008
- Location
- Sunnyvale, California, USA
- Funding stage
- Public Company
Funding
Public Company · $227M raised
- 2012-06-01Series A$3.5M
- 2014-07-01Series B$7.0M
- 2016-01-20Series C$50.0M
- 2018-10-04Series D$165.0M
- 2020-09-01Post-IPO Equity$509.0M
Leadership
Co-Founder & Chief Executive Officer
Co-Founder & Chief Technology Officer
Chief Financial Officer
Chief Product and Engineering Officer
Recent coverage
Business Wire
JFrog Delivers DevGovOps at Scale: Continuous Compliance for the AI-Era Software Supply Chain2026-09-02
StockTitan
JFrog Introduces Zero-Touch Remediation to its Self-Healing Software Supply Chain2026-09-02
Investing.com
JFrog at Technology Leadership Forum 2026: AI Lifts Growth2026-08-10