Technical Solutions Engineering Manager, Google Cloud Security
Google · Posted Nov 4
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
The Google Cloud Platform team helps customers transform their businesses using cloud technology designed for security, reliability, and scalability. The role sits in the SecOps Detection and Response organization, where SIEM, threat intelligence, and SOAR form an integrated security operations stack. As Technical Solutions Engineering Manager, the person will lead APAC and India support pods, drive down escalation resolution times, and partner with engineering and SRE on production incidents and customer escalations.
What you will do
- The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
- The modern Security Operations (SecOps), effective Detection and Response relies on a tightly integrated stack like Security Information and Event Management (SIEM) aggregates and correlates vast telemetry, Threat Intelligence enriches that data with high-fidelity adversary context, and Security Orchestration, Automation, and Response (SOAR) automates rapid orchestration and containment.
- As the Detection and Response Technical Solutions Engineer Manager, you will empower engineers to debug issues across this entire pipeline from parser failures and rule latency to Application Programming Interface (API) integration bottlenecks while focusing on driving down escalation resolution times, fostering deep product expertise, and delivering a reliable, high-trust experience for enterprise security customers.Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
- Lead a team across Asia-Pacific and India technical solutions engineering pods providing support across all Google SecOps (e.g., Chronicle SIEM, SOAR, and Google Threat Intelligence), through strategic direction, clear expectations, feedback and opportunities for professional growth.
- Partner with Software Engineering and Site Reliability Engineering to manage production incidents in real time, with emphasis on timely and thorough issue identification and customer communication
- Resolve high-profile escalations and issues, improve the customer experience and drive initiatives that increase their likelihood of success
- Work as people manager of engineers to partner with regional counterparts in Americas and EMEA to ensure seamless 24x7 case transitions, uniform SLA adherence, and standardized troubleshooting workflows
- Translate recurring customer and technical patterns into clear, evidence-based feedback for Product and Engineering including reproducible examples, impact assessment, and recommendations for contact rate reduction scalable solutions.
Skills used in this role
What the employer is looking for
- Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
- 13 years of experience troubleshooting and advocating for customer's needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
- 13 years of experience in managing a technical, customer-facing team through critical escalations.
- 8 years of experience reading code in a general purpose coding language (e.g., Java, C, C++, Python, Shell, Go, JavaScript) or in system design.
Preferred qualifications
- Certifications such as CISSP, CISM, GCIH, GCIA, Security+ or Google Professional Cloud Security Engineer.
- Experience in troubleshooting and supporting large-scale applications such as web services, data storage, databases, data pipelines, high-performance computing, commerce engines, with Linux/Unix or Windows operating systems.
- Ability to analyze data using a structured query language.
- Ability to operate in a customer focused environment and advocate for customers across a cross-functional organization.
- Excellent communication skills to interact with customers, engineers, and management and problem solving skills to resolve technical issues
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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