Technical Services Engineer
MongoDB · Posted Oct 22
Modern database platform, cloud database-as-a-service, vector search, and developer data services
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About the role
MongoDB Technical Services Engineers advise customers and solve their complex MongoDB problems, acting as experts in the entire MongoDB ecosystem including the database server, drivers, cloud and infrastructure, and services such as Atlas and Cloud Manager. The team works alongside the company's largest customers on architecture, performance, recovery and security questions. This role, based in Bengaluru under a hybrid working model, resolves customer challenges at scale, advocates for customer needs with product management and development, and contributes to internal projects such as support tooling for performance, benchmarking and diagnostics.
What you will do
- You'll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between.
- You'll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be.
- You'll be an advocate for customers' needs - interfacing with our product management and development teams on their behalf.
- And you'll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
Skills used in this role
What the employer is looking for
- 6 plus years of experience
- Systems engineering experience, including Linux performance, memory management, I/O tuning, configuration, security, Storage, networking, clusters, and troubleshooting
- Should have a good understanding of Networking concepts and protocols (DNS, TCP/IP, SSL/TLS, etc.)
- Broad awareness of customer workloads and use cases, including performance, availability, and scalability
- Experience analyzing issues holistically, from the application tier through the database, down to the storage
- Excellent communication skills, both written and verbal
- Genuine desire to help people
- Uncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skills
- Ability to think on your feet, remain calm under pressure and solve problems in real-time
- Desire and ability to rapidly learn a wide variety of new technical skills
- Strong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek help
Preferred qualifications
- Comfortable with modern AI concepts and proficient in using AI-assisted tools to accelerate troubleshooting and enhance day-to-day technical support workflows.
- Experience on one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or Perl
Benefits and support
- employee affinity groups
- fertility assistance
- generous parental leave policy
About MongoDB
MongoDB is a modern, general-purpose database platform designed to unleash the power of software and data for developers and enterprises globally. Its flagship cloud database service, MongoDB Atlas, supports flexible document models, vector search, and transactional capabilities built for modern cloud and AI-driven workloads.
- Industry
- Database Software
- Company size
- 5741 employees
- Founded
- 2007
- Location
- New York, New York, USA
- Funding stage
- Public Company
Funding
Public Company · $311M raised
- 2015-01-01Series F$80M
Leadership
President and Chief Executive Officer
Chief Financial Officer
Chief Technology Officer
Chief Customer Officer
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