Technical Program Manager, Trust CX Innovations
Amazon · Posted Oct 1
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
The Trust CX Innovation team drives advancements across Amazon Devices & Services (D&S) products, maintaining trust as the foundation while ensuring universal access as AI technology evolves, and developing privacy safeguards and accessibility features that serve millions of customers globally. The role is a Technical Program Manager who owns cross-functional programs spanning product, engineering, design, and science teams to advance inclusive experiences. This TPM builds program plans, manages cross-team dependencies and risks, operates at a technical level to inform decisions, and keeps partner teams accountable to shared commitments and timelines.
What you will do
- Own and drive cross-functional programs that advance inclusive experiences across product, engineering, design, and science teams.
- Build the program plan: define scope, milestones, and success criteria, and translate charter goals into an executable roadmap with clear owners.
- Map and manage cross-team dependencies, identify risks and blockers early, and drive them to resolution before they affect delivery.
- Help embed the inclusivity bar into how products are planned and built, so it is met before launch rather than inspected for at the end.
- Keep stakeholders aligned through clear written status, updates, and decision documents.
- Operate at a technical level: understand the systems and trade-offs well enough to ask the right questions and support sound decisions.
- Track the metrics that show whether inclusive experiences are reaching customers, and use them to inform prioritization.
- Keep partner teams accountable to shared commitments and timelines.
Skills used in this role
What the employer is looking for
- 3+ years of technical product or program management experience
- 2+ years of software development experience
- 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- 3+ years of working directly with engineering teams experience
Benefits and support
- Compensation and benefits are detailed in the job posting
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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