Technical Program Manager, Trust and Safety Workspace Smart Review
Google · Posted Oct 22
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
The SmartReview team within Trust & Safety protects Google Workspace users by developing, monitoring, and upgrading human-in-the-loop processes that generate high-quality datasets for machine learning models. The team aims to build scalable, auditable, and reliable content moderation and labelling operations. This Technical Program Manager role will lead cross-functional programs, partner with engineering, product, data science, and T&S teams on Applied AI solutions, manage timelines and OKRs, and improve program processes and metrics.
What you will do
- Establish required program structures/projects, manage cross-functional launch timelines and measure progress of the annual OKRs.
- Partner closely with engineering, product, data science, and Trust and Safety (T&S) central teams to implement Applied AI solutions to address.
- Establish/improve/automate Smartreview processes such as Intake, Triage, backlog processes and run program sprints.
- Review key metrics pertaining to a program, monitor potential metric deviations, and define corrective actions for critical deviations.
- Communicate program status, risks, and milestones clearly to cross-functional and executive leadership. Develop and launch project management best practices and measure adoption across the team.
Skills used in this role
Preferred qualifications
- Bachelor's degree in a quantitative field, e.g., Computer Science, Engineering, or equivalent practical experience.
- Experience managing the full SDLC cycle and ML pipeline management while working with technical teams, with 8 years of experience as a technical program manager.
- Experience working in a fast-paced , constantly evolving environment and strong communication skills with high attention to detail.
- Advanced knowledge of AI solutions and demonstrated capability in embedding generative AI solutions and LLM capabilities into operational workflows.
- Outstanding influencing and executive communication skills, and ability to build strong relationships with cross-functional partners.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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