Technical Product Manager
PepsiCo · Posted Nov 2
Global food, snack, and beverage manufacturing, marketing, and distribution services
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About the role
The Value Stream Monitoring (VSM) team at PepsiCo delivers Business Observability and AIOps capabilities, monitoring the end-to-end health of critical business processes. The role works with Observability Architects, engineering teams, partners and business stakeholders across monitoring tooling such as ServiceNow ITOM, AppDynamics, Grafana and Elastic, along with AI/GenAI use cases. This Technical Product Manager plans and delivers observability and AIOps projects, including SAP PGT, IAM and Data & AI integrations into VSM.
What you will do
- Plan, track and deliver Business Observability and AIOps projects end to end.
- Turn architecture designs (Event Management, CMDB, Discovery, Service Mapping) into clear project plans and roadmaps.
- Coordinate monitoring tool integrations such as AppDynamics, Grafana, Elastic and other monitoring tools.
- Onboard new business processes across sectors, through to handover to the sustain team.
- Deliver service health dashboards, KPI reports and executive status updates.
- Track outcomes such as MTTD/MTTR improvement, alert noise reduction and business value delivered.
- Manage risks, dependencies and issues, and escalate when needed.
- Run Agile ceremonies and governance forums with engineering, operations, vendors and business teams.
- Support adoption of automation, self-healing and AI/GenAI use cases
- Drive new integrations part of common services framework.
- Enable new uses cases
- PGT SAP integrations Bring SAP processes delivered through PGT into VSM monitoring; define the business events, KPIs and thresholds to watch; align integration timelines with PGT deployments
- IAM Integrate identity and access signals that affect business process health (for example access failures that block order or transaction flows), and make sure VSM itself meets access and security standards
- D&AI Partner with Data & AI on data feeds, analytics and AI/ML use cases (anomaly detection, predictive alerting, RCA insights) that strengthen VSM
- Future platform and partner teams Set up a repeatable intake and integration model so new capability groups can onboard to VSM with clear standards
- VSM platform support Drive platform health, releases, enhancements and issue resolution with engineering and vendor teams
Skills used in this role
What the employer is looking for
- 10+ years in IT, including 5+ years as a Technical Project or Program Manager.
- Experience delivering observability, monitoring, ITOM or AIOps projects.
- Working knowledge of ServiceNow ITOM (Event Management, CMDB, CSDM, Discovery, Service Mapping).
- Good understanding of ITSM IPC processes and operational metrics (MTTD, MTTR).
- Hands-on Agile/Scrum experience and comfort working with multiple vendors.
- Clear communicator who can explain technical progress to senior leaders.
Preferred qualifications
- PMP, SAFe, CSM or ITIL certification.
- Exposure to AI/GenAI in IT operations.
- Experience with business process monitoring in CPG, supply chain or order management.
Benefits and support
- Compensation and benefits are detailed in the job posting
About PepsiCo
PepsiCo is a global food and beverage leader with a portfolio spanning iconic brands such as Pepsi-Cola, Frito-Lay, Gatorade, Quaker, and Tropicana. The company manufactures, markets, and distributes a wide range of convenient foods and beverages enjoyed by consumers across more than 200 countries. Guided by its strategic transformation framework, PepsiCo focuses on sustainable growth, operational modernization, and portfolio innovation.
- Industry
- Food & Beverages
- Company size
- 10001+ employees
- Founded
- 1965
- Location
- Purchase, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Steve Schmitt
Executive Vice President and Chief Financial Officer
Chief Executive Officer, PepsiCo North America
Executive Vice President, Global Chief Commercial Officer and Corporate Affairs
Becky Schmitt
Executive Vice President, Chief People Officer
Recent coverage
Quartz
PepsiCo Cuts 2026 Profit Forecast and Announces New Cost-Cutting Measures Amid North American Pressures2026-10-08
Reuters
KFC Picks Coca-Cola as US Soda Supplier, Ditching Longtime Partner PepsiCo2026-10-15
TIKR Terminal
PepsiCo Renews U.S. Beverage Partnership with Taco Bell Through 20362026-10-22