Technical Account Manager, ES - INDIA
Amazon · Posted Oct 16
E-commerce, cloud computing, online advertising, and digital streaming services
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About the role
AWS Global Services brings together technical experts who help customers design, build, operate, and secure their cloud environments across AWS Professional Services, AWS Support and Managed Services, AWS Training and Certification, and Security Assurance Services. The team supports enterprise customers across technologies including Compute, Storage, Database, Data Analytics, Application services, Networking, and Serverless as they move critical systems to the cloud. As a Technical Account Manager, you will be the primary technical point of contact for one or more customers, planning, debugging, and overseeing ongoing operations of business-critical applications and acting as their principal technical advisor.
What you will do
- Learn and use Cloud technologies.
- Interact with leading technologists around the world.
- Work on critical, highly complex customer problems that may span multiple AWS Cloud services.
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Work directly with AWS Cloud subject matter experts to help reproduce and resolve customer issues.
- Write tutorials, how-to videos, and other technical articles for the customer community.
- Leverage your extensive customer support experience and provide feedback to internal AISPL teams on how to improve our services.
- Drive projects that improve support-related processes and our customers’ technical support experience.
- Assist in Design/Architecture of AWS and Hybrid cloud solutions.
- Help Enterprises define IT and business processes that work well with cloud deployments.
- Be available outside of business hours to help coordinate the handling of urgent issues as needed.
Skills used in this role
What the employer is looking for
- 3+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for three (3) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
- Bachelor's degree or above in computer science, engineering, analytics, mathematics, statistics, IT or equivalent, or Bachelor's degree in computer science, engineering, mathematics or equivalent
- 7+ years of hands-on infrastructure, troubleshooting, systems administration, networking, DevOps or applications development experience
- Experience in external enterprise customer-facing role as a technical lead, with strong oral and written communication skills, presenting to both large and small audiences
- Experience managing multiple projects, prioritizing, planning, and managing time
- Be mobile and travel to client locations as needed.
Preferred qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Benefits and support
- Mentorship and knowledge-sharing career-advancing resources
- Flexibility and work-life balance as part of the working culture
About Amazon
Amazon.com, Inc. is a multinational technology conglomerate focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence. Recognized as one of the world's most valuable brands, it operates the largest internet retail marketplace globally alongside its prominent cloud platform, Amazon Web Services (AWS).
- Industry
- E-Commerce
- Company size
- 1576000+ employees
- Founded
- 1994-07-05
- Location
- Seattle, Washington, USA
- Funding stage
- Public Company
Funding
Public Company · $8M raised
- 2013-03-22Post Ipo Debt$200M
Leadership
President and Chief Executive Officer
Founder and Executive Chair
Senior Vice President and Chief Financial Officer
Matt Garman
CEO, Amazon Web Services
CEO, Worldwide Amazon Stores
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