Technical Account Manager
Okta · Posted Sep 23
Cloud-based identity and access management solutions for workforce and customer security
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About the role
Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era, and is looking for builders and owners who operate with speed and urgency. The Technical Account Manager (TAM) specializing in enterprise identity serves as a trusted technical advisor to mid-market and enterprise customer portfolios across Okta's Workforce Identity Cloud (WIC) and Customer Identity Solutions (CIS). In this role you will cut through complexity, proactively optimize configurations, and guide customers on architectural best practices across hybrid SaaS, on-premise, and custom application environments.
What you will do
- Strategic Technical Guidance: Partner as the technical counterpart to Customer Success Managers (CSMs) across mid-market and enterprise account portfolios, translating complex customer requirements into tangible business value.
- Architecture & Security Health Checks: Audit customer Okta configurations and deployment architectures to continuously strengthen security posture, accelerate feature adoption, and drive ROI as Okta releases new features.
- Retention & Health Acceleration: Track and influence key account health metrics, using technical insight to drive product usage, reduce friction, and prevent churn.
- Escalation & Technical Advisory: Address reactive technical inquiries and complex architectural blockers rapidly, breaking down multi-layered IAM challenges into simple, actionable steps.
- Executive & Stakeholder Alignment: Build trusted technical relationships with C-level executives, IT directors, architects, and developers, establishing credibility as Okta's subject matter expert.
- Friction Elimination: Identify recurring implementation bottlenecks across your account portfolio and partner with Product and Engineering to streamline workflows for customer teams.
- Product & Domain Expertise: Maintain deep, cutting-edge mastery across Workforce Identity Cloud (WIC), Customer Identity Solutions (CIS), and surrounding identity/security ecosystems.
- Enablement & Content Creation: Drive the creation of technical best-practice guides, architecture patterns, and enablement content for both internal TA teams and external customer groups.
- Thrive in Technology Shifts: Continuously adapt to emerging identity trends, security threats, and AI-driven identity capabilities, ensuring customer environments remain modern and resilient.
Skills used in this role
What the employer is looking for
- 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (TAM) or comparable practitioner role in the IAM space
- Ability to work US Time Zone (preference)
- Familiarity with IAM solution providers is strongly desired.
- Strong background in any of the following: Technical Account Management, Technical Consulting, Solution Architect, Solutions Engineering, Product Management or similar role.
- Understanding of common software development practice. Understanding of identity and surrounding technologies.
- Strong business acumen, history of success owning enterprise segment customer relationships and escalations
- Excellent communication skills. Ability to set expectations and communicate goals and objectives with customers at various levels.
- Ability to track and influence customer behavior and health metrics across a portfolio of accounts
Benefits and support
- Supporting Your Well-Being
- Driving Social Impact
- Developing Talent and Fostering Connection + Community
- Global community spanning over 20 offices worldwide, united by a drive to innovate
- Immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
About Okta
Okta is a leading independent provider of cloud-based identity and access management solutions that securely connect people and technologies to the right applications. The company powers both Workforce Identity and Customer Identity platforms, allowing organizations to securely manage user access and navigate modern challenges like agentic AI security.
- Industry
- Enterprise Software
- Company size
- 7500+ employees
- Founded
- 2009
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $228M raised
- 2010-02-01Series A$10M
- 2011-08-01Series B$16.5M
- 2012-12-01Series C$25M
- 2013-09-01Series D$27M
- 2014-06-01Series E$75M
- 2015-09-01Series F$75M
- 2018-02-21Post IPO Debt$300M
Leadership
Co-Founder and Chief Executive Officer
Co-Founder and Executive Vice Chairman
Chief Marketing Officer
Chief Legal Officer
Recent coverage
StockTitan
Industry Leaders Form the Blueprint Alliance to Advance a Shared Architecture for Securing AI Agents2026-09-22
StockTitan
Okta Names Helen Riley to Board of Directors2026-09-18
ValueAdd VC
Okta Buys AI Identity Security Startup Permiso for ~$200M2026-07-30
StockTitan
Okta Announces Second Quarter Fiscal Year 2027 Financial Results2026-08-26