Tech Supp Professional
Honeywell · Posted Oct 5
Building automation, industrial automation, aerospace, and energy-efficient technology solutions
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About the role
Honeywell's Technical Software Support center delivers dependable enterprise quality management software support to internal and external customers in the life sciences industries. The team focuses on accurate, timely resolution of technical issues, root cause analysis, and knowledge-sharing in partnership with product management and R&D. This L2 support role handles escalated cases, maintains support protocols and documentation, and works rotational shifts across APAC, EMEA, and NA regions.
What you will do
- Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards
- Adhere to established support protocols to build strong client relationships and deliver consistent, high-quality service
- Collaborate with cross-functional teams to compile and present summaries of recurring client issues
Skills used in this role
What the employer is looking for
- Proficiency in Salesforce platform, including Salesforce Flow and case lifecycle management
- Experience with CRM tools and support ticketing systems
- Debugging skills across cloud-based applications and workflows
- Basic understanding of life sciences domain and terminology
- Working knowledge of SQL and at least one programming language (Java, Python, or Apex)
- B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication
- 2-5 years of experience in technical support or client-facing engineering roles
- Proven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene
- Excellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork
- Proactive mindset with a commitment to continuous improvement in support operations
- Flexibility to work rotational shifts across APAC, EMEA, NA regions and weekends
Benefits and support
- Compensation and benefits are detailed in the job posting
About Honeywell
Honeywell is a multinational conglomerate corporation that invents and manufactures technologies addressing tough challenges linked to global macrotrends such as safety, security, and energy. It operates major business divisions focusing on building automation, industrial automation, and enterprise performance solutions. Through continuous innovation, the company helps drive smarter, safer, and more sustainable operations worldwide.
- Industry
- Conglomerate
- Company size
- 101000+ employees
- Founded
- 1906
- Location
- Charlotte, North Carolina, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Mike Stepniak
Senior Vice President and Chief Financial Officer
Suresh Venkatarayalu
Senior Vice President and Chief Technology Officer
Recent coverage
Business Wire
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