Tech Ops Team Lead
Stripe · Posted Nov 3
Online payment processing, billing, and financial infrastructure services
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About the role
Stripe is a financial infrastructure platform for businesses, enabling companies to accept payments, grow revenue, and accelerate new business opportunities. The TechOps Payments team supports payments operations, reconciliation, and data-driven analysis. This player-coach role leads a small team of TechOps Payments Analysts, using automation and metrics to optimize performance and resolve complex reconciliation issues with Engineering and cross-functional partners.
What you will do
- Champion metrics-driven analysis to continuously assess and optimize team performance, with a strong focus on automation
- Leverage automation to streamline data reporting and deliver timely, data-driven insights to management/key stakeholders
- Utilize data as a core tool for guiding people management strategies and optimizing team productivity
- Play a key role in weekly business reviews (WBR), using data to lead discussions support decision-making
- Manage capacity and scheduling, dividing and assigning work between team members.
- Lead independent discussions with TechOps, Engineering and XFN Partners to unblock complex reconciliation issues.
- Ensure your team has strong data analysis and Technical skills needed to be successful in their role.
- Setting clear goals and expectations for individual and team performance.
- Foster a culture of continuous improvement to refine team processes and procedures.
- Support recruitment and hiring initiatives.
- Coach and mentor individuals to meet career via structured career development conversations.
- Provide continuous performance feedback and facilitate periodic formal performance reviews.
- Drive and own initiatives that make the team a warm and welcoming place to work.
- Keep the team engaged and motivated towards their work.
Skills used in this role
What the employer is looking for
- Been performing well in your current role for a minimum of 12 months
- 9+ years experience and at least 1-2 + years experience leading operations teams
- SQL, Data Analysis and Payments Reconciliation Skills
- Strong Ownership mindset and ability to get the team unblocked with internal/external help
- Excellent interpersonal and communications skills
- Exemplary planning and time management skills
- Proven ability to collaborate effectively with multiple, cross-functional stakeholders to achieve results
- Previous experience mentoring others and are able to constructively provide feedback to others.
- Ability to motivate the team and keep them engaged in an otherwise structured process
- Proven ability to be subject matter expert in the relevant line of business
Preferred qualifications
- Previous experience in a team lead or people management role
- Prior experience in Reconciliation and operations data analysis
Benefits and support
- Compensation and benefits are detailed in the job posting
About Stripe
Stripe is a technology company that builds economic infrastructure for the internet, providing payment processing and financial services software for businesses of all sizes. Millions of companies use its suite of products to accept online and in-person payments, manage revenue, and run operations globally.
- Industry
- Payments
- Company size
- 10001+ employees
- Founded
- 2010
- Location
- South San Francisco, California, USA
- Funding stage
- Private Company
Funding
Private Company · $9.81B raised
- 2023-03-26Series I$6.5B
- 2023-04-01Grant$11.1M
- 2024-04-08Secondary Market$694M
Leadership
Co-Founder and CEO
Co-Founder and President
Chief Financial Officer
Chief Technology Officer
Recent coverage
Stripe Newsroom
Stripe publishes 2025 annual letter and announces tender offer to provide liquidity to current and former employees2026-02-24
Stripe Newsroom
Stripe launches the Agentic Commerce Suite to help every business thrive in the AI-enabled commerce era2025-12-11
Stripe Newsroom
Stripe agrees to acquire Parafin to expand revenue opportunities for platforms and help small businesses grow2026-09-30