Team Member Credit & Collect-T3-II
American Express · Posted Sep 30
Banking, credit card, payment network, and travel services
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About the role
This American Express team mitigates risk and prevents loss by handling potential credit abuse and credit bust out (CBO) cases for Business and Consumer accounts, while still enabling customer spend. Colleagues analyze account activity and card utilization behavior to identify possible intent to defraud the company or cause significant financial loss, and support management of the CBO portfolio's aging. The role involves case handling and account analysis while supporting inbound and outbound contact volume.
What you will do
- Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.
- Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
- Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
- Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
- Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.
Skills used in this role
What the employer is looking for
- Minimum 1 year of meaningful experience in Contact Center Domain.
- Strong proficiency in verbal and written communication skills
- Should possess analytical, decision making and problem-solving skills
Preferred qualifications
- Grad/Under Grad with minimum 1 year experience in contact center domain
- Prior experience in credit, collections is preferred
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
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