Team Member Credit & Collect-T2-II
American Express · Posted Oct 5
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Consumer & Small Business Credit team manages and services the Australia & New Zealand consumer and small business segment, supporting customers through collections-related conversations and account management while adhering to credit policies. The role delivers customer service on collections activities, assesses customers' financial situations to offer hardship solutions, and maintains accurate account records, with structured training and ongoing guidance provided.
What you will do
- Providing excellent customer service by addressing inquiries and concerns related to customer accounts.
- Managing collections activities for assigned accounts, including timely follow-ups and appropriate customer contact.
- Assessing and understanding customers' financial situations to offer appropriate hardship solutions.
- Monitoring and managing assigned accounts to ensure accurate records and timely action.
- Ensuring all collection activities are documented accurately and thoroughly in the company's systems.
- Participating in team meetings and training sessions to stay informed about company policies, procedures, and best practices.
Skills used in this role
What the employer is looking for
- Strong communication and negotiation skills.
- Empathetic and patient approach when dealing with customers in financial distress.
- Ability to handle difficult conversations and remain calm under pressure.
- Ability to work both independently and as part of a team.
- Ability to quickly learn and adapt to new software and systems.
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Business Travel Executive
American Express Launches 'Next Generation' of Amex Corporate2026-10-01
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28
American Express IR
American Express Reports Second-Quarter 2026 Financial Results2026-07-24