Team Leader-Operations
American Express · Posted Oct 12
Banking, credit card, payment network, and travel services
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About the role
American Express is seeking an experienced and dynamic Team Leader to lead a team in TCE Backoffice, responsible for managing daily operations and ensuring efficiency and accuracy in all back office functions. The role is accountable for key departmental metrics, team performance, stakeholder management, quality and compliance, and colleague engagement and motivation. The leader will oversee daily back office workflows, coach and develop a team of specialists, drive process improvements and projects, and prepare performance and operational reporting for leadership and stakeholders globally.
What you will do
- Key departmental metrics as defined by leader
- Team Performance
- Stakeholder Management
- Quality and Compliance
- Colleague engagement and Motivation
- The successful candidate should be able to inspire a team of specialists to achieve their goals by providing outstanding coaching, training, and development and by rewarding and recognizing accomplishments.
- Lead and motivate the team, fostering a positive work environment and promoting teamwork. Provide coaching, mentoring, and professional development opportunities to team members
- Oversee daily operations of the back office, ensuring tasks are completed efficiently and accurately. Monitor workflows, identify bottlenecks, and implement process improvements
- Set clear performance goals and expectations for team members. Conduct regular performance reviews, provide constructive feedback, and address any performance issues promptly.
- Ensure all back office activities adhere to company policies, procedures, and regulatory requirements. Implement quality control measures to maintain high standards of accuracy and compliance.
- Address and resolve any escalated servicing issues promptly and professionally. Ensure the team provides excellent support to internal and external customers
- Lead and participate in back office projects, ensuring timely and successful completion. Coordinate with other departments to align project goals and deliverable
- Prepare regular reports on team performance, operational metrics, and project progress. Analyze data to identify trends and make informed decisions.
- Accountable for preparation, production, delivery of presentations to leadership and stakeholders globally
- Demonstrate business and operations knowledge to attract potential opportunities
- Drive and support TLS business initiatives
- Open to work in 24*7 environment
Skills used in this role
What the employer is looking for
- The incumbent should be graduate or equivalent with 6 years of post-qualification experience.
- Should not be on any form of counseling or action plan
- Strong interpersonal skills and the ability to influence at all levels
- Excellent communication skills
- Sound planning and organizing skills
- Must possess problem solving and planning skills to facilitate and focus on continuous improvement
- Self-starter with ability to execute with minimal direction and strong attention to detail
- Ability to work in a team environment fostering teamwork and driving collective performance
- Colleagues with people leading experience or at people leader profile can also apply
Preferred qualifications
- Understanding of travel world, rate parity and transaction Lifecyle will be an added advantage
- Good Knowledge of American Express and TCE processes and systems is desirable
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
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