Team Leader, Customer Experience
DoorDash India · Posted Oct 12
Software development, engineering support, and technology services for a global local commerce platform
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About the role
DoorDash is a technology and logistics company focused on delivering the best customer experience to its consumers, merchants, and Dashers, and this role sits within its Customer Experience center in Hyderabad, India. The Customer Experience organization is customer-driven and results-oriented, owning customer needs across support operations. As a Team Leader, this role directly manages Teammates who provide care to Consumers, Merchants, and Dashers, running day-to-day operations, hitting quality and speed metrics, and improving team processes.
What you will do
- Lead a team of motivated individuals who are focused on customer success in order to deliver on operational KPIs
- Support your team by being present and approachable, answering questions, hosting weekly 1-on-1 and team meetings, and providing real-time feedback
- Establish and manage your team to individual and team goals and objectives and communicate performance to management and other stakeholders
- Coordinate daily workflow within the team and adjust resources to meet service level agreements with the business
- Operate as a Subject Matter Expert, creating, distributing, and presenting performance reports in order to identify trends and highlight opportunities for improvement
Skills used in this role
What the employer is looking for
- You are a leader with a strong desire and natural ability to motivate a team, set and achieve targets, and manage career growth and team performance
- You increase results, and are constantly evaluating how and whether your team's activities are achieving the desired, measurable impact
- You are an operator, you translate analysis to actions quickly, to test your hypotheses and use 'first principles' to solve challenging business problems at their root level
- You are an owner, always looking for opportunities to better your work product
- You are comfortable making tough decisions that balance the trade-off between quality and quantity
- You have a Bachelor's degree or equivalent experience
- You have 2+ year or more of people management or team lead experience
- You have a mind and talent for process improvement
- You have experience in pulling data and using data to influence your decisions
- You have knowledge of Salesforce, Chartio, and Excel (can maintain complex spreadsheets)/Google Sheets (preferred)
- You have experience in the tech, restaurant, or logistics industries (preferred)
- You have familiarity with working with large, diverse customer support, operations, and sales organizations (preferred)
- You have flexibility to occasionally work shifts, holidays, and outside of standard schedule
- Are bilingual in Hindi and English
Benefits and support
- Compensation and benefits are detailed in the job posting
About DoorDash India
DoorDash Technologies India Private Limited acts as an Indian subsidiary and engineering/technology hub for DoorDash, Inc., supporting its global local commerce and delivery platform operations. The entity operates primarily as a corporate and technical setup in India rather than a consumer-facing delivery marketplace. It provides core technological backing, research, and software development services to the parent company.
- Industry
- Software & IT Services
- Company size
- 50-100 employees
- Founded
- 2020-01-23
- Location
- Pune, Maharashtra, India
- Funding stage
- Public Company
Funding
Public Company · $2.5B raised
- 2020-06-18Series H$400M
Recent coverage
The Hindu
DoorDash Opens First India Office in Hyderabad, Plans to Scale Workforce to 3,0002026-09-30
Analytics India Magazine
DoorDash Opens First India Hub in Hyderabad, Plans to Scale Team to 3,0002026-09-30
Times of India
DoorDash Makes a Dash for Hyd with First India GCC Hub with Plans to Hire 3,000 Over Next 2 Years2026-09-30