TA Coordinator
American Express · Posted Oct 15
Banking, credit card, payment network, and travel services
Get a personal compatibility score
Add a resume for personal matches
About the role
The Colleague Experience Group (CEG), American Express's Human Resources function, is focused on delivering the best colleague experience to fuel growth and is transforming colleague onboarding into a seamless, integrated, and personalized experience. New to Blue is the company's global colleague onboarding program, supporting colleagues as they join American Express or transition into new roles and bringing together enterprise, business unit, and role learning. This TA Coordinator role joins the New to Blue team, handling the day-to-day administrative execution of onboarding activities including documentation, colleague follow-ups, welcome-kit coordination, and logistical support for New to Blue sessions across India.
What you will do
- Coordinate pre- and post-boarding documentation activities, ensuring accuracy, completeness, and timely closure of requirements
- Maintain accurate colleague documentation and records, with timely follow-up on gaps or pending actions
- Coordinate welcome-kit inventory and distribution across India locations, ensuring availability and timely delivery
- Partner with vendors and internal teams to support seamless execution of onboarding-related requirements and resolve operational issues.
- Coordinate logistics and operational readiness for in-person New to Blue sessions
- Support virtual New to Blue sessions, ensuring effective coordination and colleague communication.
- Track New to Blue participation and drive timely follow-ups to support completion of onboarding requirements
- Maintain accurate trackers and status updates, proactively following up and escalating delays or issues as required
- Provide operational and production support for New to Blue across locations
- Managing operational trackers, maintaining accurate records, monitoring pending actions, and following up to ensure closure within defined timelines
Skills used in this role
What the employer is looking for
- Based in Gurgaon, with the ability to work from the office at least four or more days per week and provide on-site support for New to Blue operations
- Working proficiency in India-specific post-boarding documentation, including PF Forms 11 and 2, gratuity nominations, and colleague declarations, ensuring accuracy, compliance, and timely closure of gaps
- Must have provided hands-on support to the New to Blue (NTB) team within the past 12 months, covering onboarding documentation, on-site operations, and back-end administrative processes
- Proficiency in maintaining colleague personnel records, including document, validation, follow-ups, and managing documentation workflows, and using document management systems and digital platforms
- Hands-on capability in coordinating logistics across multiple locations, including inventory tracking, shipping, vendor coordination, distribution, and delivery follow-ups
- Working experience in coordination with internal support teams and external vendors to resolve operational issues efficiently
Benefits and support
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
About American Express
American Express Company is a globally recognized multinational financial services corporation specializing in payment cards, travel-related services, and network banking. Founded in 1850, the company provides charge and credit cards, expense management products, and merchant services to consumers, small businesses, and large corporations worldwide. It operates a proprietary payments network known for its premium customer engagement and lifestyle rewards programs.
- Industry
- Banking
- Company size
- 76800 employees
- Founded
- 1850-03-18
- Location
- New York City, New York, USA
- Funding stage
- Public Company
Leadership
Chairman and Chief Executive Officer
Chief Financial Officer
Chief Information Officer and Executive Vice President
Chief Colleague Experience Officer
Chief Marketing Officer
Recent coverage
Digital Transactions
AmEx's Next Step for Agentic Commerce Is a Framework; Forter's Agentic Verification Move2026-10-13
FinTech Global
American Express hit with $350m AML penalty2026-10-12
Banking Dive
AmEx dinged by Fed, OCC; must pay $350M for AML failures2026-10-08
American Express IR
American Express Declares Regular Quarterly Dividend on Common Shares2026-09-28