Support Manager - Nodal Officer
HDFC Bank · Posted Nov 3
Commercial banking, retail banking, credit card, loan, and treasury services
Get a personal compatibility score
Add a resume for personal matches
About the role
HDFC Bank's Nodal desk handles Banking Ombudsman and RBI complaints, regulatory notices, and customer escalations. The role supports the Nodal Officer in managing complaint responses within TAT, liaising with RBI officials, maintaining CRM records, and monitoring notices from tax and law enforcement agencies. It also involves root cause analysis and process improvement.
What you will do
- Extend support to the Nodal Officer in managing activities pertaining to the Banking Ombudsman related complaints.
- Ensuring quality of responses along with adherence to TAT.
- Ensuring escalation and follow ups with respective units
- Liasoning with RBI officials for E2E closure of cases.
- RCA of all BO / RBI Complaints
- Proactively identifying, analyzing and improving upon existing business processes for optimization.
- Ensuring CRM entry for all cases logged and timely resolution and closure of CRMs.
- Initiating and E2E monitoring of notices received from Income Tax Dept. and law enforcement agencies/cyber crime / enforcement directorate.
- Ensuring that calls from customers are attended to and necessary details are captured before initiating the case as required.
- Ensuring that letters / notices received at nodal desk are actioned / logged .
Skills used in this role
What the employer is looking for
- Banking Product & Process Knowledge
- 4-10 Years of experience.
Benefits and support
- Compensation and benefits are detailed in the job posting
About HDFC Bank
HDFC Bank Limited is an Indian banking and financial services company headquartered in Mumbai. It is India's largest private sector bank by assets and market capitalization, offering a wide range of financial products including retail banking, wholesale banking, and treasury operations.
- Industry
- Banking
- Company size
- 211535 employees
- Founded
- August 1994
- Location
- Mumbai, Maharashtra, India
- Funding stage
- Public Company
Leadership
Sashidhar Jagdishan
Managing Director and Chief Executive Officer
Srinivasan Vaidyanathan
Chief Financial Officer
Ramesh Lakshminarayanan
Chief Information Officer
Vibhash Naik
Chief Human Resources Officer
Recent coverage
The Hindu
Anup Bagchi takes charge as HDFC Bank CEO and MD2026-10-27
ET CFO
Anup Bagchi Appointed CEO of HDFC Bank Amid Challenges2026-10-27
Stock Titan
HDFC Bank Limited Filed Its Form 20-F for the Year Ended March 31, 20262026-07-29