Subject Matter Expert - CSP
Nokia · Posted Oct 7
Mobile and fixed network infrastructure, IP routing, cloud, and telecommunications technology services
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About the role
Driving quality execution for customers is critical for the long-term success of Nokia, and customer satisfaction is the main measure of that objective. This role sits in Services Assurance and ensures the success of Live Network Intervention by owning the quality and accuracy of LNI artifacts, procedures and scripts, and by supervising LNI execution across Mobile Core product domains. The Subject Matter Expert will review and approve LNI plans and KPIs, assess solution-level risks and impacts on customer networks, and contribute to automation programs for 4G/5GSA telecom solutions.
What you will do
- As a Services Assurance Subject Matter Expert, you will be responsible for analysing and approving the services delivery artifacts that will be used to support Live Network Intervention.
- You will accomplish this by leveraging your extensive Mobile Core expertise, best practices, and lessons learned. This role will require you to look across product domains and measure the impact and risks of LNI activities at a solution level.
- Review and approve LNI plans to include data sources like CiQ, implementation procedures, scripts and other LNI artifacts prior to implementation on the customer network.
- Review and establish the Key Performance Indicators (KPI) that will be used to measure impacts to the network based on LNI work to be performed.
- Capture details of the review and as needed contribute findings to lessons learned and best practices.
- Contribute to Automation programs focused on LNI preparations and executions.
- Ensure high-quality project delivery by monitoring delivery KPIs, execution plans, and overall project performance.
Skills used in this role
What the employer is looking for
- Bachelor's degree in computer science or a related field, with 7+ years of experience in architecting software, IT, or telecom solutions.
- Proven experience in defining architecture and delivering those solutions to the market.
- Extensive experience in telecommunications (4G/5GSA) with a deep understanding of Mobile Core network elements and technologies, their evolution, and the latest industry trends.
- Understanding of the interfaces and interactions between Mobile Core solution elements including 3rd parties.
- Hands-on experience in CSD/Signaling domain: SCP, SEPP, BSF, SLF, DRA, DEA, DFW, SLF and IWF.
- Competences on TCP/IP & main Protocols: Diameter (Gx-Rx-Sy)/ HTTP2/ SIP / Sigtran / SOAP-XML / SNMP.
- Competences in Java/J2EE, Linux, DBMS, web technologies, cloud/virtualization, Kubernetes, containers, SDN, and data analytics.
- Hands on experience of Unix/Linux OS's & Databases (Aerospike/MariaDB/Oracle/SQL)
- Advanced competence of NW Architectures/Products & International standards: 3GPP/ETSI.
- Cloud experience (VNF, CNF) & related products (CBIS/CBAM – NCS/NCOM) or platform VMware/OpenStack.
Preferred qualifications
- Ability to work independently, manage multiple projects simultaneously, and thrive in a fast-paced, dynamic work environment.
- Ability to develop scripts / automation using AI tools as needed and high degree of proficiency in Kubernetes
- Good Communication skills which shall enable appropriate articulation of Issues / risks and their mitigation
Benefits and support
- Compensation and benefits are detailed in the job posting
About Nokia
Nokia Corporation is a multinational telecommunications, information technology, and network equipment provider that delivers critical infrastructure solutions across mobile, fixed, and cloud networks. Known for its historical roots and ongoing global presence in connectivity, the company enables advanced network automation, AI-optimized data center infrastructure, and 5G/6G technology for communications service providers and enterprises worldwide.
- Industry
- Telecommunications
- Company size
- 78005 employees
- Founded
- 1865-05-12
- Location
- Espoo, Finland
- Funding stage
- Public Company
Leadership
President and Chief Executive Officer (CEO)
Chief Financial Officer
Chief Technology and AI Officer
President of Network Infrastructure
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