Strategist, Service and Infrastructure Transformation
Google · Posted Oct 8
Search engine, cloud computing, software, hardware, and artificial intelligence services
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About the role
People Operations (known elsewhere as Human Resources) at Google brings in and supports the company's people through recruiting, core programs, and talent development with a data-driven approach. This Strategist role owns the end-to-end design and execution of service and case management infrastructure transformations across People Operations, partnering with business strategy, AI, platform, and technical teams. The role translates high-level vision into scalable operational models and launches go-to-market plans that drive systemic adoption and value.
What you will do
- Lead high-impact, complex transformation initiatives from concept to deployment. Define strategies to address complex operational challenges, direct cross-functional teams without direct authority, and establish key performance metrics and post-launch governance to track long-term ROI.
- Bridge the gap between business strategy and technical solutions. Author business cases and Business Requirement Documents (BRDs) that translate complex operational and service workflows into actionable technical specifications, ensuring solutions directly align with POps priorities.
- Drive GTM and holistic partner solutions. Establish two-way, closed-loop feedback systems between partner organizations and STACK. Drive the successful go-to-market (GTM) activation and rollout of new service solutions, while systematically channeling business priorities and user insights back to shape future roadmaps.
- Drive data-backed decision-making. Analyze POps service metrics and user feedback to identify system bottlenecks, measure transformation ROI, and synthesize insights into actionable recommendations for leadership.
Skills used in this role
Preferred qualifications
- Experience in AI Operations/post launch solution maintenance and governance.
- Experience in successfully launching and landing AI transformation initiatives.
- Technical proficiency in core HR systems (e.g., Salesforce, Workday).
- Demonstrated ability to partner with and develop communications for executive leaders.
- Ability to navigate ambiguity and organizational layers effectively.
- Ability to analyze complex business processes, identify pain points, and identify high-impact opportunities.
Benefits and support
- Compensation and benefits are detailed in the job posting
About Google
Google LLC is an American multinational technology company focusing on artificial intelligence, online advertising, search engine technology, cloud computing, computer software, quantum computing, e-commerce, and consumer electronics. As a subsidiary of Alphabet Inc., it is widely recognized for services like Google Search, YouTube, Android, and the Gemini AI ecosystem.
- Industry
- Internet
- Company size
- 180000+ employees
- Founded
- 1998-09-04
- Location
- Mountain View, California, USA
- Funding stage
- Public Company
Funding
Public Company · $25M raised
- 1999-06-07Series A$25M
Leadership
Chief Executive Officer
Senior Vice President and Chief Financial Officer
Senior Vice President and Chief Business Officer
Chief Executive Officer, Google Cloud
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