Staff UEFI/BIOS Development - Customer Application Engineer
AMD · Posted Oct 30
High-performance processors, graphics cards, data center solutions, and AI accelerators
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About the role
AMD is looking for an experienced Customer Application Engineer to support AMD Embedded and x86 customers across BIOS, firmware, platform bring-up, customer issue triage, technical escalation, and production readiness. The role acts as the technical bridge between customers, FAEs, Product Management, Program Management, BIOS/Firmware Engineering, Platform Engineering, Validation, and Quality teams. The CAE owns customer-facing technical engagement from initial requirement clarification through debug, workaround, engineering escalation, validation alignment, and closure.
What you will do
- Customer Technical Ownership: Act as the primary technical interface for customer issues, requirements, feature asks, and platform enablement activities.
- BIOS/Firmware Support: Support BIOS configuration, UEFI flows, firmware debug, platform initialization, ACPI/SMBIOS, secure boot, PCIe configuration, memory-related setup, and other BIOS-dependent customer requirements.
- Customer Issue Triage: Own structured triage of customer issues, including reproduction strategy, technical data collection, debug coordination, prioritization, tracking, and closure.
- Escalation Management: Engage BIOS Engineering, Firmware, Silicon, Validation, QA, Product Management, and Program Management teams when engineering support is required.
- Platform Bring-Up: Support customer bring-up activities across prototype, validation, and production phases, including board-level/system-level debug and platform readiness reviews.
- Feature Gap Assessment: Assess customer requests and CCBs for technical feasibility, existing platform support, required engineering ownership, and execution path.
- Customer Communication: Provide timely, technically accurate customer updates, issue summaries, workaround guidance, closure notes, and escalation status.
- Field Team Enablement: Support FAEs and customer-facing teams with technical guidance, issue background, support workflows, and product capability clarification.
- Cross-Functional Closure: Drive issue resolution through defined workflows and ensure clear ownership, accountability, and decision-making across stakeholder teams.
- Customer Readiness: Contribute to customer satisfaction, product adoption, design-win support, production readiness, and long-term customer relationship success.
Skills used in this role
What the employer is looking for
- Strong customer-facing presence with clear, structured, and professional communication.
- Deep technical curiosity and ownership mindset for customer issue resolution.
- Ability to engage across BIOS, firmware, silicon, board, OS, validation, and product domains.
- Comfortable working with FAEs, customer engineers, engineering specialists, and leadership stakeholders.
- Able to prioritize customer escalations while maintaining disciplined technical triage and execution rigor
- Bachelor’s degree in Electrical Engineering, Electronics Engineering, Computer Engineering, Computer Science, or a related technical field is required.
- Master’s degree in a relevant engineering or computer science discipline is preferred.
- Equivalent industry experience in BIOS/Firmware, embedded systems, customer engineering, or platform engineering may be considered where applicable.
Preferred qualifications
- 10+ years of experience in Customer Application Engineering, Customer Engineering, BIOS Engineering, Firmware Development, Embedded Systems, Platform Engineering, or related technical roles.
- Strong hands-on experience in BIOS/Firmware enablement and debug on x86 or embedded platforms.
- Experience with UEFI BIOS, platform initialization, ACPI, SMBIOS, PCIe, memory configuration, secure boot, platform security, RAS, and power/performance configuration.
- Experience supporting external customers, ODM/OEM engagements, field escalations, and customer production issues.
- Strong platform-level debug skills across BIOS, firmware, hardware, operating systems, device drivers, virtualization, power, and performance domains.
- Experience with debug tools such as JTAG, logic analyzers, oscilloscopes, firmware trace tools, BIOS debug utilities, and crash dump analysis.
- Working knowledge of Linux, Windows, embedded Linux, scripting, and automation using Python or shell scripting.
- Experience working in global cross-functional environments with engineering, validation, QA, product, program, and customer-facing teams.
- Prior experience with AMD platforms, embedded x86 products, networking, industrial, storage, automotive, communications, or compute segments is preferred.
Benefits and support
- Compensation and benefits are detailed in the job posting
About AMD
AMD is a global semiconductor company that designs high-performance central processing units (CPUs), graphics processing units (GPUs), and adaptive processors for data centers, personal computers, gaming consoles, and embedded systems. The company specializes in advanced computing solutions and AI accelerators, positioning itself as a major leader in modern high-performance and artificial intelligence hardware. Through strategic developments and acquisitions, AMD continues to expand its ecosystem across cloud infrastructure, enterprise computing, and physical AI.
- Industry
- Semiconductors
- Company size
- 31000 employees
- Founded
- 1969-05-01
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company
- 2007-11-16Post Ipo
Leadership
Chair and Chief Executive Officer
Executive Vice President, Chief Financial Officer and Treasurer
Executive Vice President and Chief Technology Officer
Executive Vice President and Chief Commercial Officer
Executive Vice President and General Manager, Data Center Solutions Business Group
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