Staff, Software Engineer (L4)
Twilio · Posted Nov 2
Cloud-based customer engagement platform providing APIs for messaging, voice, email, and customer data orchestration
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About the role
Twilio Segment's Data Pipelines team builds and operates the customer data platform infrastructure that ingests and processes customer data at massive scale. The systems handle several hundred thousand data points per second, with petabytes of data queried for the CDP. As a Staff Engineer (L4), this role leads the development of high-scale ingestion and data processing systems, designs and maintains complex distributed systems, and mentors engineers while acting as team tech lead as needed.
What you will do
- Design and deliver robust, high-scale routing experiences for the Data platform/ pipelines team for Twilio Segment.
- Ship features that opt for high availability and throughput with eventual consistency
- Collaborate with engineering and product leads, as well as teams across Twilio Segment
- Support the reliability and security of the platform
- Build and optimize globally available and highly scalable distributed systems
- Be able to act as a team Tech Lead as needed
- Mentor other engineers on the team in technical architecture and design
- Partner with application teams to deliver end to end customer success.
Skills used in this role
What the employer is looking for
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- Hands-on experience with high-scale messaging/streaming systems (several thousand events/sec) and processing engines ( 1M+ events/sec).
- 8+ years of experience writing production-grade code in a modern programming language
- Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems.
- Experience programming in one or more of the following: Go, Java, Scala, or similar languages
- Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts.
- Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP)
- Experience in message passing systems (e.g., Kafka, AWS Kinesis) and/or modern stream processing systems (e.g., Spark, Flink).
- Have hands-on experience with container orchestration frameworks (e.g. Kubernetes, EKS, ECS)
- Leverage best-in-class development productivity practices including AI tooling.
- Experience shipping services (products) following CI/CD development paradigm.
- Deep understanding of architectural patterns of high-scale web applications (e.g., well-designed APIs, high volume data pipelines, efficient algorithms)
Preferred qualifications
- Ideally domain expertise in the Modern Data stack with experience in developing cloud-based data solution components and architecture covering data ingestion, data processing and data storage
- Have a track record of successfully leading teams, large projects, or owned and built an important, complex system end to end, delivered iteratively.
- Excellent written and verbal technical communication skills to convey complex technical concepts effectively.Comfortable asking questions and taking initiative to solve problems where it is often necessary to “draw the owl”
Benefits and support
- competitive pay
- generous time off
- parental and wellness leave
- healthcare
- retirement savings program
About Twilio
Twilio is a cloud communications platform-as-a-service company that allows software developers to programmatically make and receive phone calls, send and receive text messages, and perform other communication functions using its web service APIs. The company also offers customer engagement software and a customer data platform, Twilio Segment, to help businesses personalize interactions at scale. Today, it operates as a key infrastructure provider powering digital communications for brands worldwide.
- Industry
- Cloud Communications
- Company size
- 5000-10000 employees
- Founded
- 2008
- Location
- San Francisco, California, USA
- Funding stage
- Public Company
Funding
Public Company · $240M raised
- 2021-07-31Post IPO Debt
- 2018-05-01Post IPO Equity
- 2015-07-31Series E
Leadership
Chief Executive Officer
Chief Financial Officer
Chief Administrative Officer
President, Twilio Segment / Chief Revenue Officer
Chief Marketing Officer
Recent coverage
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