Staff Software Engineer
ServiceNow · Posted Nov 3
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's Software Asset Management product (ITAM) helps organizations manage software licensing and compliance, with engineers building performance-efficient algorithms for accurate licensing positions. The team is also building next-generation AI Cost Management capabilities that provide visibility into AI consumption, cost attribution, budgeting, forecasting, spend controls, alerts, and vendor integrations across AI services. This Staff Full Stack Developer role will build and scale AI-powered tools for application development, working across UI, backend, and AI-driven engineering while owning the full software development lifecycle.
What you will do
- Design and implement AI-Native product development, using cutting-edge technical approaches to deliver business value
- Build high-quality, clean, scalable, and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews, Unit Testing, etc.)
- Own your code from design through implementation, test automation, and delivery
- Collaborate with product managers to define feature sets that solve real customer problems
- Work with architects to shape product design and with QE to enhance quality and performance
- Contribute to new product features and enhance existing offerings
- Mentor peers and promote knowledge-sharing across the team
Skills used in this role
What the employer is looking for
- Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 8+ years of experience in software engineering, with a track record of delivering high-quality products.
- Hands-on experience with columnar/analytical data stores (e.g., ClickHouse, Apache Druid, Snowflake, BigQuery, Redshift, or Vertica), including schema design, partitioning, and query optimization for large-scale analytical workloads.
- Experience building and operating distributed data pipelines for high-volume ingestion, transformation, and reconciliation (e.g., Apache Spark, Kafka, Flink, Airflow, or dbt).
- Experience creating dashboards and analytic reports with tools such as Power BI, Tableau, or Looker.
- Proficiency in Python, Java, or similar object-oriented languages.
- Experience with modern front-end frameworks such as Angular, React, or Vue.
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Playwright, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production readiness.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
- Build and deliver high-impact AI Native products that powers digital experiences for millions of users.
- Collaborate in a culture that values craftsmanship, quality, and innovation.
- Work as AI Native engineer and us AI productivity and automation tools that enhance engineering excellence and drive product reliability.
- Be part of a culture that encourages innovation, continuous learning, and shared success.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow Reports Third Quarter 2026 Financial Results2026-10-28
GuruFocus
ServiceNow Reports Strong Q3 2026 with 20.5% Subscription Revenue Growth2026-10-29
The Futurum Group
ServiceNow Delivers Q3 Beat-and-Raise Driven by Accelerating Enterprise AI Adoption2026-10-30