Staff Software Engineer
ServiceNow · Posted Oct 22
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The ServiceNow engineering organization is a group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. The team emphasizes clean architecture, intuitive user experiences, and continuous improvement, with every engineer shaping product quality and reliability. This role involves designing and building scalable software components and modern UI experiences, integrating automated testing into CI/CD workflows, and driving engineering craftsmanship across the team.
What you will do
- Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
- Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery
- Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs.
- Contribute to the design and implementation of new products and features while enhancing existing product capabilities.
- Integrate automated testing into development workflows to ensure consistent quality across releases.
- Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.
- Develop comprehensive test strategies covering functional, regression, integration and performance aspects
- Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality
- Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team.
Skills used in this role
What the employer is looking for
- Experience in leveraging critical thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
- 4–10 years of experience in software engineering, with a track record of delivering high-quality products.
- Proficiency in Python, Java, or similar object-oriented languages.
- Experience with modern front-end frameworks such as Angular, React, or Vue.
- Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines
- Understanding software quality principles including reliability, observability, and production readiness.
- Ability to troubleshoot complex systems and optimize performance across the stack.
- Experience with AI-powered tools or workflows, including validation of datasets, model predictions, and inference consistency.
- Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
ServiceNow Newsroom
ServiceNow advances its operational harness for enterprise AI with AI Passport and expanded governance capabilities2026-10-15
ServiceNow Newsroom
ServiceNow launches AI Workflow Factory to turn workflow improvement into a continuous, agentic AI-powered loop2026-10-06
ServiceNow Newsroom
Tech Mahindra and ServiceNow Expand Partnership to Deliver Production-Ready Enterprise AI at Scale2026-08-20