Staff Software Engineer
ServiceNow · Posted Oct 15
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The team is a 60+ person engineering organization on the ServiceNow platform building AI-native products where AI agents, LLM-driven workflows, and traditional platform engineering work together. It is a hands-on staff-level role with broad influence: setting architectural direction, defining how the team adopts AI tools across the development lifecycle, and designing for ServiceNow platform internals such as Flow Designer, Workflow Studio, and Decision Management. The role also owns production quality for its area and mentors senior and mid-level engineers.
What you will do
- Lead the design and delivery of complex, cross-functional features across the platform, from architecture through production operations.
- Build AI-native capabilities, including LLM-integrated workflows, agentic patterns, prompt and context design, and evaluation pipelines, with reliability and governance built in.
- Define and drive how the team uses AI tools across the development lifecycle: code generation, test automation, review, triage, and documentation. Measure the impact and share what works.
- Design for ServiceNow platform internals: Flow Designer, Workflow Studio, Decision Management etc
- Mentor senior and mid-level engineers and set standards for code quality, observability, and safe AI usage.
- Partner with product, UX, and other engineering leads to turn ambiguous problems into scoped, shippable plans.
- Own production quality for your area, including defect triage, release readiness, and gate reviews.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8+ years of software engineering experience, with a track record of technical leadership at the staff level or equivalent.
- Strong proficiency in Java, JavaScript, or another language relevant to the platform, plus solid system design skills.
- Hands-on experience building or integrating LLM-based features: prompt design, retrieval or context management, evaluation, and cost/latency tradeoffs.
- Working knowledge of agentic architectures, including tool use, orchestration, and human-in-the-loop controls.
- Experience using AI-assisted development tools in daily work, with an opinion on where they help and where they don't.
- Clear written and verbal communication, including the ability to brief senior leaders and align multiple teams.
- Familiarity with enterprise SaaS, multi-tenant systems, and secure, compliant software delivery.
Preferred qualifications
- Experience with ServiceNow platform development or Flow Designer internals.
- Background in workflow automation, or approval systems.
- Experience designing AI governance, guardrails, or responsible AI controls.
- Contributions to internal or external AI engineering standards or tooling.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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