Staff Product Security Engineer, PSIRT
ServiceNow · Posted Oct 23
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow's Product Security Incident Response Team (PSIRT) is the company's awareness, response, and investigation capability for post-release vulnerabilities in ServiceNow-developed products and service offerings. The team coordinates deep-dive investigations and remediation across engineering, product, and release teams, including CVE disclosure and after-action reviews. This staff-level role leads significant security events, drives coordinated fixes through the release pipeline, and improves response processes and secure development practices.
What you will do
- Demonstrate technical and organizational leadership during these events—bringing structure and clear decision-making under pressure.
- Partner with incident commanders, business information security leadership, engineering, and customer-facing teams to maintain clear ownership, workstream prioritization, and hand-offs during these events.
- Drive coordinated response across affected releases, balancing risk and remediation feasibility.
- Leverage an understanding of product development cycles and engineering/product partnerships to move fixes through the release pipeline without stalling on organizational boundaries.
- Verify fix completeness and guard against incomplete mitigations before release.
- Contributed to ServiceNow's CVE disclosure process for incidents you own—CVE assignment, scoring, advisory content, and publication timing.
- Conduct technical accuracy reviews of external advisories, researcher write-ups, and joint disclosure content to ensure correctness before publication.
- Author root cause analyses and drive lessons learned to closure following product security incidents.
- Participate in retrospectives following significant product security events, translating findings into concrete process and technical improvements.
- Contribute to partner teams tracking product security risk themes and trends across the portfolio. Contribute to SDLC improvement areas, feeding incident learnings upstream into secure development practices.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Minimum 8 years of related experience with a Bachelor's degree; or 6 years with a Master's degree; or a PhD with 3 years of experience; or equivalent experience.
- Minimum 4 years of auditing source code for security vulnerabilities.
- Demonstrated leadership during significant security events or major incidents, with willingness to participate in on-call.
- Ability to read and comprehend Java and JavaScript code.
- Strong understanding of common Java and JavaScript vulnerabilities.
- Proficiency in scripting in both Python and JavaScript for data gathering, processing, and visualization.
- Development of proof-of-concept exploits for web application vulnerabilities.
- Written and verbal communication of complex security risk clearly to both technical teams and leadership.
- Experience with leading fix implementation and release coordination across engineering, product, and test/release teams.
- Proficiency in deep-dive product security investigations and root-cause analysis spanning design, code, configuration, and operational layers.
- Exploit analysis and proof-of-concept development that distinguishes real exploitability from theoretical risk.
- Familiarity with SDLC integration, CI/CD pipelines, SaaS threat models, and secure development practices.
Preferred qualifications
- Experience in a PSIRT or similar function for a major software or SaaS platform.
- Recognized expertise in product security incident response, vulnerability research, or application security within a software or SaaS environment.
- Experience conducting vulnerability assessments on the ServiceNow platform.
- Experience with emerging threats: AI-specific attack vectors, software supply chain security, and SDLC tooling security.
- Experience with cloud infrastructure (AWS, Azure, GCP) and containerized environments.
- Relevant security certifications (e.g., OSWE) or demonstrated equivalent expertise.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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