Staff Inbound Product Manager
ServiceNow · Posted Oct 21
Cloud-based workflow automation and artificial intelligence platform services
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About the role
ServiceNow is hiring a Staff Inbound Product Manager to own end-to-end product outcomes for AP AI Specialist. The role sits at the intersection of accounts-payable workflows and agentic AI, requiring close partnership with platform/orchestration engineering on agent design, latency, and oversight-versus-automation tradeoffs. The PM will prototype agent behavior, stand up demos, define success criteria and eval scenarios, and translate technical tradeoffs for engineering, architects, and executives.
What you will do
- Own end to end product outcomes for AP AI Specialist end to end
- Build, don't just spec: prototype agent behavior, stand up demos, validate feasibility with engineering before it's a roadmap item
- Take an ambiguous problem (a customer pain point, an eval failure, a platform constraint) and figure out the right shape of the solution without waiting for it to be handed to you fully formed
- Define what "good" looks like for agent behavior — success criteria, eval scenarios, confidence thresholds — and use eval methodology as a real lever for product decisions, not a checkbox
- Partner with the platform/orchestration team on architecture tradeoffs (agent design, latency, oversight vs. automation), with enough technical depth to push back when something doesn't hold up
- Translate technical tradeoffs into plain language for engineering, architects, and execs — get in front of real users early to validate before building further
- Thrive in ambiguity: create structure where none exists, and pull the work forward through clarity and credibility rather than process
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 6-8+ years of PM experience, with recent hands-on work shipping AI/agentic features
- Comfortable prototyping and in the weeds with engineering: reviewing implementations, standing up demos, not just writing requirements
- Solid understanding of agent architectures — orchestration, tool use, multi-step reasoning — and how to translate that into a scoped roadmap
- Excellent communicator, able to align engineering, architecture, and stakeholders who all want different things
- AP/finance domain knowledge is a nice-to-have, not a requirement
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
Recent coverage
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