Staff Inbound Product Manager - AI Specialist Evals and Quality Standards
ServiceNow · Posted Oct 29
Cloud-based workflow automation and artificial intelligence platform services
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About the role
The role sits with the team improving AI Specialists through 'hill climbing' — testing against real customer environments, finding what's failing, fixing it, and testing again. The work spans AI/ML and LLM quality evaluation for enterprise workflow AI products. This Staff Inbound Product Manager owns the hill climbing product roadmap and the customer instance program, turning eval findings into prioritized fixes and into a repeatable method other product teams can run themselves.
What you will do
- Own the hill climbing product roadmap and scale it across our priority AI Specialists and beyond.
- Run the customer instance program with our business units and product teams, expanding access to real customer environments so every specialist is tested where it actually runs.
- Cut the loop time from a shipped change to a clear, actionable quality verdict from weeks to days.
- Convert eval findings into prioritized fixes with specialist product teams, and stay with those teams until the fixes ship.
- Turn hill climbing into a method product teams can run on their own, with the tools, guides and defaults to do it well and without heavy support from our team.
Skills used in this role
What the employer is looking for
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- You have 9 or more years of work experience, including product management on AI or ML products in production.
- You've owned a product roadmap and scaled a product from one team to many.
- You've run fast improvement loops on ML or LLM systems, from experiments and error analysis to prioritized fixes that shipped.
- You've taken a process that needed expert support and turned it into a tool or method other teams use without you in the room.
- You can line up product, engineering and business teams behind one plan and keep it moving.
- You have experience with agentic AI, enterprise workflow software or the ServiceNow platform.
Benefits and support
- Compensation and benefits are detailed in the job posting
About ServiceNow
ServiceNow provides an end-to-end cloud-based platform and workflow automation solutions that help enterprises digitize and unify operations. Its platform leverages artificial intelligence and machine learning to streamline IT service management, customer service, and business processes.
- Industry
- Software Development
- Company size
- 10001+ employees
- Founded
- 2004
- Location
- Santa Clara, California, USA
- Funding stage
- Public Company
Funding
Public Company · $4.08B raised
- 2026-04-17Post IPO Debt$4.00B
Leadership
Chairman and Chief Executive Officer
President and Chief Financial Officer
President, Chief Product Officer and Chief Operating Officer
Chief Technology Officer and EVP, DevOps
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